IT Service Design and Transition Internship

Are you a driven and enthusiastic learner searching for an internship opportunity in the realm of IT Projects and Service Delivery? If you are, we're thrilled to offer you an exciting chance! Become a Service Design and Transition Intern at AstraZeneca and immerse yourself in hands-on experiences within the domains of service design, transition, and associated processes.

About AstraZeneca

AstraZeneca is a global, science-led biopharmaceutical business and its innovative medicines are used by millions of patients worldwide! AstraZeneca has long been an advocate of student work placement training. These placements immerse students in the pharmaceutical industry, allowing the opportunity to contribute to our diverse pipeline of medicines whether in the lab or outside of it. You will feel trusted and empowered to take on new challenges, but with all the help and guidance you need to succeed. At AstraZeneca, you will engage in meaningful work within a pioneering research and development organization. This placement will help you develop essential skills, expand your knowledge, and build a network that will set you up for future success. You will be surrounded by curious, passionate, and open-minded professionals eager to learn and follow the science, fostering your growth in a truly collaborative and global team.

The Business Area

The Enterprise Technology Services (ETS) team in AstraZeneca IT is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience. It's a dynamic and challenging environment to work in - but that's why we like it.

The Service Design and Transition Team within ETS is responsible for planning, coordinating, and ensuring the seamless introduction and ongoing delivery of IT services, aligning them with business needs and Service Level Agreements. This team manages the transition of services into the live service environment while minimizing disruption and continuously improving existing services.

What you’ll do

The IT Service Design and Transition Intern will:

• Work closely with SD&T team members across the globe to understand our process and purpose, gaining exposure to IT projects across all AZ Business Units
• You will also interact with IT project Managers, Business Analysts, Service Managers and architects gaining insight into how IT works in AstraZeneca
• Understand and Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge
• Data Analysis Activity : Compile data from relevant stakeholders, systems, and platforms to develop insights on team performance and opportunities for improvement, using ServiceNow and PowerBI tools.
• Continue to develop the SD&T Playbook, an interactive reference tool developed in MS PowerApps
• Knowledge & Repository Management: Organize and catalogue best practices, templates, and resources. Ensure content is up-to-date and easily accessible to team members. Support in creating and updating process documentation and training materials for the Service Design and Transition team.
• Participate in continuous Improvement activities for the SD&T team, providing your own inputs based on your experience working in the team.

Essential for the role

• Curious and willing to learn
• Good collaboration skills
• Experience with basic IT reporting tools, Excel, PowerBI

Desirable for the role

• Basic Knowledge of IT Service Management & IT Project Management
• Competent with Excel and PowerBI reporting
• Experience of Service Now or other IT Service Management tools

Applications will be open until 19th February 2025. This role will start on 02/06/2025 - 29/08/2025 and you can expect to hear from us by the end of March 2025.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.