Associate Director Site Operations, Hard Services & Calibration

Introduction:

The Associate Director ofSite Operations, Hard Servicesprovides leadership, direction, and support to a team of multidisciplinary specialized staff at the AZ Kendall Square, ensuring seamless delivery of essential facilities support services in conjunction with the larger, matrixed, Site Operations group. Initially based at, and responsible for, Facilities Operations at the Waltham site, this role will transition with the site to deliver same at the new Kendall Square location.

The AD is responsible for executing preventive and corrective maintenance tasks according to the plans provided by the Maintenance Planner + ensures that all maintenance activities are conducted in compliance with company standards and regulations while maintainingaccurate documentation and completing all required steps in the Hexagon CMMS system. The AD will ensure the efficient functioning of the facilities, maintain compliance with industry regulations, manage resources, and foster a productive, sustainable, and safe work environment.

This role will alsomanage services to ensure they meet current and future business requirements and is tasked with leading change, defining standards, and influencing across the organization to implement these. In doing so, the AD will help build solutions for the future to support the R&D pipeline, give time back to scientists, reduce cost, and build in quality.

Major Responsibilities:

• Owns & manages the relationship with key operations vendors, clients, and portfolio managers, within own business area and across site

  • Generate performance metrics related to maintenance efficiency, customer satisfaction, and compliance, providing actionable insights for continuous improvement.

  • Work to manage contracts and contribute to RPF/RFI’s when necessary

• Responsible for executing preventive and corrective maintenance tasks according to the plans provided by the Maintenance Planner + ensures that all maintenance activities are conducted in compliance with company standards and regulations while maintainingaccurate documentation and completing all required steps in the Hexagon CMMS system.

• Develop and effectively manage department budget. Provide technical input for related infrastructure, capital, master planning, and facilities equipment strategies 

  • Identify & implement efficiency opportunities within the site operations

• Integrate and sustain culture of continuous improvement 

  • customer service

  • maintenance efficiency and equipment performance

• Works with global utility strategy team and owns electricity, steam, fuel oil, & lab bulk gassesstrategy for site. Ensures compliance and sustainability goals are met.

• Proficiency in digital tools and technologies to enhance operational efficiency and data-driven decision-making is essential

• Contributes to developing implementing operational plans to achieve Facilities Management strategy objectives both locally and throughout North American portfolio

• Engages customers to understand their needs and preferences, how well these are met and how these are likely to change and develop.

• Identifies and organizes additional resources to achieve business objectives either through AZ staff, resident contractors, or specialist contractors. This includes sourcing or providing new equipment or devices that may not be commercially available to meet established customer needs or requirements

• Manages and monitors the performance of each functional area under direct control, pro-actively identifying any barriers to delivery or performance issues and taking action to address these challenges immediately

• Maintain a strong focus on safety practices and regulatory compliance, fostering a culture of safety and risk management throughout all operations.

Essential Requirements:

• Bachelor's degree or Master's degree in a relevant engineering / operations discipline.

• Minimum of 8-10 years prior experience in managing facilities operations, preferably in biotech or pharmaceutical R&D.

• Minimum of 3 years prior experience in people management; preferably in a matrixed environment.

• Strong negotiation skills required along with the ability to plan and organize using an in-depth working knowledge of how R&D operates.

• Proven interpersonal skills with an emphasis on collaboration, mentorship, and team development

• Ability to evaluate service requests and develop collaborative solutions.

• Knowledge of Facilities Operations techniques, engineering, and project management methodologies.

• A dynamic approach and comfortable working in an agile environment.

• Strong technical capabilities with high performance buildings and lab environments.

• Experience working in a multi-team environment within a global framework.

• Experience with facilities operations budget development and upkeep. 

• Good understanding of building readiness and handover in relation to facilities operations

• Demonstrated leadership and team management skills.

• Excellent organizational, problem-solving, and analytical skills.

• Strong written and verbal communication skills.

Preferred Background:

• Experience and knowledge with applying Six Sigma to R&D 

• Experience working in a LEAN environment.

• Experience with procurement and financial tracking systems such as Coupa and SAP

Expectations and Accountabilities:

• Strong aptitude for customer service.

• Ensure efficient facilities operation, contract and budget management, resourcing, and project timelines.

• Able to recognize problems & generate potential solutions; knows when to escalate issues.

• Foster a culture of engagement, safety, quality, sustainability, and continuous improvement.

• Provide accurate and timely reporting on operations and resource utilization.

• Demonstrate strong leadership, decision-making skills, and example-setting behaviors.

• Strong critical and analytical thinker. 

• Good interpersonal and problem-solving skills.

• Highly organized, efficient, and self-motivated.

Measures of Success:

• Customer satisfaction.

• Equipment uptime and availability.

• Maintenance and calibration compliance.

• Budget/Cost management and resource utilization.

• Safety and risk management/ compliance with SHE & regulatory standards.

• Team development and collaboration.

• Project timelines and deliverables.

• Continuous improvement and innovation.

• Site engagement in relation to facilities services.