Contract Operations Specialist

At AstraZeneca, we're focused on turning innovative science into life-changing medicines and making them accessible to patients worldwide. In the pivotal role of Contract Operations Specialist, you’ll play a key part in enabling access to our therapies through specialist contracting, operational excellence, and regulatory compliance.

Key Responsibilities:

Contracting and Regulatory Knowledge

• Demonstrate an understanding of Market Access contracts including Wholesale Distribution, Group Purchasing Organization, Buy & Bill, Commercial, Medicare Part D, Medical, and Specialty Pharmacy agreements.

• Interpret, draft, and negotiate contract terms and language in alignment with business strategy and regulatory requirements.

• Apply comprehensive knowledge of regulatory frameworks such as Sarbanes-Oxley, audit controls, and healthcare/managed care compliance to contract management and execution.

• Ensure operational understanding of reimbursement models, chargebacks, rebates, and related agreements throughout contract lifecycle management processes.

Data Analysis and Reporting

• Supervise and complete complex data analysis: process, monitor, review, measure, track, research, and analyze customer activity—utilization, chargebacks, rebates, and sales data. 

• Generate and communicate reports and dashboards detailing contract and claims performance.

• Conduct trend analyses to inform contract strategies and optimize business outcomes.

• Ensure precision and accuracy in all data analysis, calculations, and reporting.

Technical & Systems Skills

• Demonstrate high proficiency in Excel, Word, and PowerPoint.

• Manage and apply contract management and claims processing systems to validate, update, and coordinate customer master data. 

• Employ analytical tools and AI solutions to monitor contracts, administer claims and payments, and identify opportunities for process improvement or automation.

Business Operations & Process Excellence

• Effectively manage multiple tasks/projects simultaneously with strong organizational and time management skills.

• Ensure timely, accurate processing and administration of claims and contract payments, adhering rigorously to internal controls, corporate policies, and SOX compliance.

• Drive a culture of continuous process improvement—actively seek enhancements, recommend solutions, and support operational best practices.

Interpersonal & Communication Skills

• Communicate effectively, both in writing and verbally, with internal and external stakeholders.

• Build and sustain strong, collaborative working relationships across departments and customer groups.

• Demonstrate a customer service orientation by ensuring prompt and accurate support for inquiries, issue resolution, and contract clarifications.

• Use negotiation skills to support contract discussions and strengthen business relationships.

Problem Solving & Critical Thinking

• Research, identify, and resolve discrepancies related to contracts, claims, and payments, ensuring accurate posting and reporting.

• Play an active role in cross-functional teams and special projects, providing subject matter expertise and actionable insights.

Professionalism & Compliance

• Work within all relevant policies, SOPs, internal controls, audit requirements, and regulatory frameworks.

• Complete all mandatory training and maintain thorough, accurate documentation of processes and decisions.

Other Key Skills

• Maintain extraordinary attention to detail; accuracy is paramount in claims processing and contract analysis.

• Apply advanced organizational and time management skills to effectively balance multiple priorities and adhere to deadlines.

• Demonstrate adaptability and readiness to adjust to changes in healthcare regulations, business processes, and industry standards.

Education, Qualifications & Experience

Required:

• Bachelor’s degree

• 0-2 years business experience 

• Strong logic and mathematical skills

• High proficiency with Excel, Word, and PowerPoint

• Outstanding communication, organizational, and prioritization skills

• Demonstrated ability to manage multiple tasks/projects simultaneously

Preferred:

• Previous pharmaceutical or healthcare business experience

• Relevant contract language experience and negotiation abilities

• Experience with AstraZeneca’s business model and contract operations

At AstraZeneca, you’ll find opportunities to grow, a commitment to diversity and inclusion, and the power to help shape the future of healthcare. Imagine yourself here—because we’re eager to welcome you.

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