Travel & Expenses Associate Analyst (Mandarin Speaker)

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.

Global Financial Services is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ’s strategic priorities.  

Our processes cover record to report, purchase to pay and order to cash and we drive AZ’s cash focus through disciplined management of supplier and customer payment terms and practices. GFS provides P2P/T&E process helpdesk services to internal AZ and external end users, including training support to internal AZ users. Plans are in place to extend the scope and internal customer coverage during 2017. GFS operates globally through a combination of in-house captive and offshored business process outsourcing (BPO). The BPO element has been provided in partnership with our service provider partner Genpact since 2008. 

AZ Finance is part way through an ambitious, broad ranging, multi-year transformation programme, called Finance Transformation (FT).  FT plans for transactional process and technology improvements will underpin a next wave of GFS transformation and a step change in service effectiveness and efficiency. A new Finance Operating Model will be in place by end 2018 and GFO will evolve to this new model changing both where we operate from and how we work.

As part of that transformation, AstraZeneca is implementing a Risk-Based T&E audit solution to monitor for fraud, waste and behavioural patterns in the 500K expense claims processed annually across 70 countries and consolidating the T&E Compliance Audit functions into a centre of excellence based in Kuala Lumpur, Malaysia.

As the successful role holder, it is the responsibility to meet the expected requirement within Travel & Expense audit team ensuring that the role holder operates to the highest standards of financial control, compliance and best practice, ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA), acquire and develop knowledge and capability to raise competence to expected levels to meet current and future business needs and contribute process and technical expertise to process improvement initiatives as outlined in APBS scorecard. The role holder reports to the T&E Audit Team Lead and is accountable for:

• Responsible for performing checks on employee’s claim in a timely and accurate manner, against the Company’s Policies, Supporting documents Procedures and External regulatory requirements.

• Clearly documents all compliance assessment (i.e. assessment results) activities in concur during claim processing

• Validate and check the expenses' report submitted by employees. Ensure the employees are not violation of country specific T&E policy.

• Provide the support and engage in solution to user problem to ensure user satisfaction and productivity.

• Building and maintaining all documentation related to our business systems and processes to ensure it is up to date

• Ensure all activities carried out are in compliance to Company policies and procedures, and are of high ethical standards

• Record all process minor and major incidents. Proposed recommendations for corrective actions to prevent recurrence with guidance from seniors.

• Ensure all the expense exceptions are appropriately closed and to address findings during the audit process.

• Ensure the timeliness of expense exceptions processing within agreed timeline, take appropriate follow-up action according to defined process.

• Acquire end-to-end understanding of T&E audit workflow, configuration, audit operation and address any gap identified during the process.

• Highlight and work with the team lead to manage operation issues and escalations and seek team lead support whenever required on T&E audit operation matters.

• Provide audit observations, suggestion on improvements and refinements where opportunities are seen to improve the tool’s performance as well as submission behaviour.

• Driving continuous improvement and standardization/simplification across the global T&E audit process.

Education, Qualifications, Skills and Experience:

• Degree in any discipline.

• Fresh graduates are encouraged to apply. Those who possess 1-2 years of work experience is an added advantage.

• Good communication skill and able to communicate effectively in English and Mandarin (oral and written) to support China entity.

• Working experience in a shared service centre across a global /large organization will be an added advantage.

• Practical knowledge of Microsoft Office and SAP or other ERP systems.

• Inquisitive, investigative with critical thinking and good problem-solving skills.

• May need to work globally across time zones and cultures.

Date Posted

25-Jun-2025

Closing Date

24-Jul-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

]]>