P2P Problem Solver Specialist

At AstraZeneca we are guided in our work by a strong set of values, and we're resetting expectations of what a bio-pharmaceutical company can be. By truly following the science, we pioneer new methods, new thinking and bring unexpected teams together. Every one of our employees makes a difference to patient lives every day.  

In Global Finance Services (GFS) Purchase to Pay (P2P) team you may not feel you're at the front line of research but your role in changing patients' lives is critical. Our mission is results-oriented, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first.  

We need great people who share our passion for science and have the drive and determination to meet the unmet needs of patients around the world. If you're swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you're our kind of person. 

P2P Problem Solver Specialist will be responsible for ultimate resolution of more complex accounts payable issues. By close collaboration with different functions, the role holder will be expected to improve the P2P process experience for suppliers transacting with AZ. Constant improvement mindset, eagerness to learn, can-do attitude is some of the key qualities we are looking for. 

The role holder will have international exposure and will report into P2P Problem Solver Manager. 

Key responsibilities:

• This role provides global support across the APAC, EMEA, LATAM, and US regions.

• Leading projects and interacting with global stakeholders.

• Facilitate and lead group meetings, presentations, and discussions to drive ongoing issues and projects.

• 2nd line P2P issue resolution (mainly with suppliers, internal stakeholders, helpdesk and AP team) and identifying key roadblocks to eliminate them in the future 

• Address complex issues by coordinating with appropriate teams for permanent resolution, while educating users or guiding them to relevant training to close identified knowledge gaps.

• Communicate with suppliers and guide them on how to effectively transact with AZ avoiding rejected invoices or delayed payments 

• Collaborate with other teams within Buying Channel Support to prevent issues from reoccurring (Stakeholder Management & Training, Communication Manager, PO Requestors/Budget holders, Supplier Enablement etc.) 

• Implement change as required to drive compliance and improve user experience 

• Timely and accurate achievement of objectives

• Analyze current processes and workflows, recommending and implementing lean methodologies in daily work to eliminate waste and enhance productivity

Qualifications:

• Minimum 3 years of experience in Accounts Payables (in depth process knowledge) 

• Minimum 3 years of experience in working with Purchase to Pay systems like Coupa, Ariba, SAP etc. 

• Proven ability to lead meetings, deliver presentations, and facilitate discussions to drive project and issue resolution.

• Solid knowledge of Complete P2P (purchase-to-pay) process 

• Good knowledge and understanding of 3-way match invoices, PR/PO and Good Receipt process

• Knowledge of some tax rules would be an asset 

• Strong interpersonal skills and customer focus 

• Previous experience in SSC or internationally setup organization 

• Languages required:  English – fluent in speaking and writing, other language would be an asset (Japanese) 

• Confident working and delivering high quality service without close supervision and work as team  

• Strong analytical skills, attention to details, accurate, assertive, proactive when investigating issues 

• Advanced Microsoft Excel & Power point skills 

• Knowledge of reporting tools like power BI/Power automate would be an asset.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.