【AstraZeneca】【IDS】CRM Platform Lead, IDS BBU BRM, Sales Capability & Platform

■ 職務内容 / Job Description

Job purpose
In line with the business (ONC/CVRM/R&I/V&I/Medical) divisions’ objectives, the role holder will
•    Maximize the business value of global/local IT initiatives in ONC/CVRM/R&I/V&I/Medical business domain, by ensuring effective alignment of CRM to fulfill the business requirements, achieve sustainable operations by means of AZ IT standard operation methodology.
•    Serve as focal point for the business area for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
•    CRM Platform Lead will maintain accountability for manage strategic and operational implementation of CRM platforms and IT products aligned with Commercial and Medical business strategies. Responsibilities include all aspects of portfolio implementation planning, platform and product roadmaps, end to end technical implementation and production support services. This platform is widely used for Sales and MSL.

Role and Responsibilities
•    Maximize the business value through CRM strategy, platform, and sustainable operations.
▻ Accountable for the IT projects /IT system operations in all aspects in terms of system life cycle management, ensuring that Service Management processes are in scope, i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management.  Major scopes are commercial systems.
▻ For enhancing the accountable IT systems or new business requirements, lead the IT planning process, ensuring sound business cases, analyzing key business requirements that support, improve and/or transform business operations and strategy. 
▻ Develop service transition plans to ensure that delivered solutions are sustainable under the production environment, including controlled hand-over into operational support responsible.
▻ Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales and costs. 
▻ Ensure that the team adheres to all standards under the AZ global IT Policies/Guidelines including ADF, SOP, quality, and compliance, as well as processes, defined technical capabilities, and best practices. 

•    Platform Management:
▻ Oversee the day-to-day operations of the CRM platform (Veeva CRM / Salesforce platform) include Veeva Vault for commercial BU and Medical, ensuring its availability, performance, and reliability.
▻ Implement standard methodologies for platform maintenance and optimization.
▻ Collaborate with business units to understand their needs and requirements.
▻ Ensure adherence to best practices in platform development and customization.
▻ Manage and document changes to the platform, ensuring that changes are properly tested and do not disrupt ongoing operations.
▻ Implement and carry out organizational change processes and policies.
▻ Make roadmap and implement.
•    Vendor Management:
▻ Maintain vendor engagement ownership in managing platform vendor strategies, roadmaps aligning to Commercial IT business needs
▻ Maintain accountability for party supplier performance and ensure impact assessments drive improved performance outcomes from external delivery sources.

■ 応募資格（経験、資格等）/ Qualification (Experience & Skill etc.)

【経験 / Experience】

＜必須 / Mandatory＞

•    Graduate degree and relevant work experience in computer science or similar.
•    10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
•    Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies. 
•    Deploying business analysis techniques to enable business change, or complex systems operations. 
•    Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
•    CRM experience of manage and development
•    Project management experience with internal IT, business stakeholders and external vendors.

＜歓迎 / Nice to have＞

•    Experience with other cloud-based services

【資格 / License】

＜必須 / Mandatory＞

•    Veeva CRM, Veeva Vault Certified professional with extensive hands-on experience on large implementations
•    Salesforce Platform Certified and expertized in advanced custom solutions and new capability design

＜歓迎 / Nice to have＞

•    ITIL certification

【能力 / Skill-set】

＜必須 / Mandatory＞

•    Expertise in Web and Mobile Application Engineering
•    Strong engagement, communication, and stakeholder management skills, including excellent presentation.
•    Having growth mindset, good team player and appreciate Diversity and inclusion.

＜歓迎 / Nice to have＞

•    Fundamental knowledge of Budgetary Control, Activity Planning/Control, based on their mechanism as well as the knowledge of commercial businesses.
•    Business acumen, Business process management, Customer focus, Stakeholder management
•    Ability to work well in a team and cross-functional environment, as well as work independently with limited supervision.
•    Ability to work successfully under pressure in a fast-paced environment and with tight timelines.

【語学 / Language】

＜必須 / Mandatory＞

日本語 Japanese：Native or Business level

英語 English：Business level (meeting facilitation level)

【キャリアレベル / Career Level】

E

【勤務地 / Work Location】

Osaka or Tokyo

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.