【AstraZeneca】【CET】DX Strategy & Portfolio Lead, カスタマーエクスペリエンス& IT本部 OBU BRM, デジタルストラテジー＆プラットフォーム

＜Job purpose＞

As part of AZKK’s effort to advance digital transformation and enhance business performance, the DX Strategy and Portfolio Lead will support the design and execution of key digital initiatives. Working within the Customer Experience & IT (CET) team, this role will help align digital efforts across Commercial (Marketing, Sales) and Medical .

The role is responsible for contributing to a digital transformation roadmap, supporting project delivery, and promoting new digital capabilities—including automation, Gen-AI, omnichannel tools, and analytics—to improve external customer and employee experience.

＜Role and Responsibilities＞

Co-develop Digital Transformation Strategy with Business Stakeholders

• Partner closely with senior leaders across Commercial (Marketing, Sales, Medical) to co-create a unified DX strategy that directly supports business priorities and AZKK’s long-term vision.
• Translate business needs into a digitally enabled roadmap, ensuring buy-in and shared ownership across functions.

Lead Project Execution

• Contribute to the planning and delivery of digital projects, ensuring timelines and outcomes are met.
• Help coordinate across functions and vendors as needed.

Coordinate CET Portfolio Activities

• Track project status, update documentation, and support resource coordination.
• Monitor risks and flag issues for resolution.

Assist Omnichannel and Data Initiatives

• Help execute engagement strategies using both digital channels and non-digital channels.
• Support data use and feedback loop creation for customer insights.

Enable Technology and Innovation Adoption

• Research and evaluate potential tools or technologies to pilot with teams.
• Promote adoption of tools that improve productivity or impact.

Drive Alignment and Communication

• Prepare materials for governance or steering discussions.
• Coordinate with global or regional counterparts to share updates and align direction.

Co-lead Change and Learning with business stakeholders

• Contribute to change initiatives by helping others learn and apply new tools or practices.
• Encourage digital mindset and skills among business users.

＜Requirements＞

Education

• Bachelor’s degree in business, science, engineering, or related field.
• Advanced degree (MBA, etc.) is a plus but not required.

Experience

• 10- years in roles related to business projects, consulting, digital, IT.
• Experience working in cross-functional teams or in a support role for strategic initiatives.
• Exposure to pharmaceutical or healthcare industry is a plus.

Skills

• Basic understanding of digital concepts such as omnichannel, analytics, automation, and Gen-AI.
• Good communication and coordination skills.
• Ability to manage multiple tasks and drive execution with accountability.
• Comfortable working in both English and Japanese (written and verbal).
• Familiarity with agile or project delivery frameworks is helpful.

＜Preferred Skills and Capabilities＞

Business Understanding & Digital Interest

• Strong interest in how digital tools can support business goals across marketing, sales, medical, and enabling functions.
• Ability to connect business needs with digital opportunities in a practical, results-oriented way.

Collaboration & Communication

• Comfortable working with diverse stakeholders from different departments.
• Able to communicate clearly and build trust across teams.
• Good listener who can turn input from others into actionable steps.

Project Coordination

• Experience supporting or managing projects, ideally with digital or cross-functional elements.
• Ability to track progress, manage priorities, and flag risks or dependencies.

Digital Familiarity

• Basic knowledge or hands-on experience with tools like marketing automation, CRM, analytics dashboards, collaboration platforms, or Gen-AI is a plus.
• Eagerness to learn about emerging technologies and how they apply to real-world business needs.

Change Mindset

• Open to new ways of working and able to support others through change.
• Interest in promoting digital adoption and improving everyday work with technology.

Problem Solving & Adaptability

• Ability to break down complex challenges into simple actions.
• Flexible and proactive when working in fast-changing environments.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.