Partner in Patient Services Data & Reporting

Introduction to role:
Are you ready to make a difference in the world of patient services? As a Partner in Patient Services Data & Reporting, you'll be at the heart of driving excellence in data analytics and reporting for the North America Patient Services organization. Collaborate with Field Reimbursement Managers, Patient Access, and Patient Operations teams to deliver timely insights that support business operations and enhance patient outcomes. Your technical expertise in business intelligence solutions will be pivotal in managing ad-hoc analytics requests, designing PowerBI dashboards, and ensuring high data quality standards. Join us in shaping data-driven decision-making across Patient Services!

Accountabilities:

• Daily Analytics Support: Be the go-to data and analytics partner for Field Reimbursement Managers, Patient Access, and Patient Operations teams, responding to daily requests and supporting operational excellence.

• Ad-hoc Analytics & Reporting: Manage and deliver tailored ad-hoc analytics, insights, and reporting to meet evolving business needs, empowering stakeholders with the data they need for informed decisions.

• Analytics Solution Design: Design, develop, and deploy advanced analytics solutions and dashboards using PowerBI to foster a self-service reporting culture.

• Technical Expertise: Utilize your deep knowledge of PowerBI, SQL, and other BI tools to build schematic models and scalable reporting solutions.

• Data Quality Management: Monitor and improve data quality for all Patient Services reporting, proactively addressing issues impacting accuracy and timeliness.

• Stakeholder Partnership: Collaborate with business teams, IT, and analytics colleagues to translate frontline business requirements into effective data solutions.

• Process & Best Practice Champion: Implement best practices in data modeling, BI development, and reporting automation to enhance efficiency.

• Continuous Improvement: Identify opportunities to optimize reporting workflows and automate manual tasks for better accessibility of analytics.

Essential Skills/Experience:

• Education: Bachelor’s degree in a relevant field required; Master’s degree preferred.

• Experience: Minimum 5+ years’ experience in business intelligence, analytics, and reporting roles supporting Patient Services, pharma, healthcare, or related sectors.

• Technical Expertise: Demonstrated proficiency in PowerBI (design and build), advanced SQL, and additional BI platforms such as Tableau, QlikView, or Qlik Sense.

• Data Modeling: Expert ability in designing analytic schematic models for reporting and dashboarding.

• Data Quality: Strong track record managing, monitoring, and improving data quality for business reporting and analytics.

• Cross-Functional Partnership: Experience collaborating effectively with commercial, operations, and IT teams on analytics and reporting projects.

• Problem Solving: Ability to proactively identify data-related issues, propose solutions, and deliver actionable insights under tight timelines.

• Communication: Excellent verbal and written communication skills; capable of translating technical concepts into business-focused insights.

• Teamwork: Demonstrated ability to work collaboratively and support a culture of continuous improvement within a data and analytics team.

• Travel: Ability to travel in Canada and the US for key meetings and business reviews (~10%).

Desirable Skills/Experience:

• Advanced Degree: Master’s degree in Information Systems, Data Science, or related field.

• Pharma/Patient Services Experience: Experience supporting Patient Services teams within pharmaceutical or healthcare industries.

• Reporting Automation: Exposure to reporting automation tools and scripting (e.g., VBA, Python, R).

• Big Data Exposure: Familiarity with cloud data platforms (AWS Redshift, Snowflake, Azure) and scalable analytics solutions.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, you'll find an environment where work is more than just a job—it's a mission. Our closeness to patients drives our passion for innovation and collaboration. With a rapidly expanding portfolio and an entrepreneurial spirit, you'll have the autonomy to explore new ideas while being supported by exceptional leaders. We empower our team with tailored development programs that align personal growth with our mission to serve patients living with rare diseases. Here, your career journey is about making a real impact.

Ready to join a team that makes a difference? Apply now!

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.