Director, Patient Services Data Strategy & Reporting

Introduction to role

Are you ready to lead a transformative journey in data strategy and reporting? As the Director, Patient Services Data Strategy and Reporting, you will play a crucial role in shaping the future of patient services across North America. This position is your chance to architect and execute a comprehensive data strategy that aligns with business objectives, driving actionable insights and optimal patient support. You will lead the development of innovative data platforms, serve as a strategic advisor, and manage a team dedicated to delivering robust analytics for excellence in patient services. Are you prepared to influence senior leaders and partner cross-functionally to make a significant impact?

Accountabilities

• Strategic Leadership: Define, communicate, and drive a multi-year patient services data strategy, aligning to business priorities and evolving patient experience goals.

• Business Alignment: Act as the main thought partner for Patient Services leaders, interpreting business objectives and translating them into data initiatives and solutions.

• Platform Innovation: Guide the design, development, and continuous optimization of advanced data platforms (data warehouse, self-service BI), leveraging industry best practices and emerging technologies.

• Governance & Compliance: Establish and refine data governance frameworks with rigorous controls, ensuring privacy and compliance (HIPAA, PHI/PII).

• Cross-Functional Collaboration: Build strong partnerships across Commercial, US Patient Services, IT, Finance, Legal, and Compliance teams to execute integrated strategies, manage data intersection points, and uphold data stewardship principles.

• Analytics Excellence: Oversee the production of strategic dashboards and reporting systems that empower Patient Services leadership with actionable intelligence for daily operations and long-term planning.

• Change Management: Direct complex change initiatives, including business process transformation and large-scale system implementations, minimizing business disruption.

• Team Leadership: Recruit, coach, and empower a team of analysts and data professionals to deliver high-impact data products, reporting, modeling, and visualization.

• Continuous Improvement: Champion a culture of innovation and automation, proactively identifying opportunities to advance data quality, accessibility, and utility across Patient Services.

• US Patient Services Partnership: Provide hands-on expertise and strategic guidance to US Patient Services teams, ensuring the data strategy meets their business requirements and supports top-tier patient outcomes.

Essential Skills/Experience

• Education: Bachelor’s degree required; Master’s degree in a relevant field preferred.

• Experience: Minimum 8+ years in data management, architecture, governance, analytics, metadata, ETL, pharmaceutical data platforms/warehousing, and BI tools, with at least 5 years in people leadership roles.

• Team Leadership Experience: Proven ability to hire, manage, and mentor team members, fostering professional growth and delivering results.

• Strategic Impact: Demonstrated success in leading data strategy at a senior level, ideally supporting Patient Services teams in the US.

• Technical Expertise: In-depth hands-on experience with cloud technologies (e.g., AWS Redshift, Snowflake, Azure), advanced SQL, SAS/R/Python, VBA, and BI tools (QlikView, Qlik Sense, Tableau, PowerBI etc).

• Data Governance: Proven track record managing data governance and compliance for sensitive patient data (PHI/PII/HIPAA).

• Project Leadership: Expertise managing large, strategic change programs and complex system implementations.

• Stakeholder Management: Strong collaborator with executive presence and ability to influence senior leadership.

• Pharmaceutical Knowledge: Profound understanding of Patient Services operations, Patient access, Patient Hub data flows, pharmaceutical data sources (Patient Access/HUB, Specialty Pharmacy, IQVIA/IMS, SHA/Symphony Health), and best practices in pharma analytics.

• Communication: Superior verbal and written communication skills with the ability to present complex data concepts to senior stakeholders.

• Analytical Thinking: Exceptional problem-solving, critical thinking, and prioritization abilities, balancing strategic vision with tactical execution.

• Travel: Ability to travel in Canada and the US for key meetings and business reviews (~10%).

Desirable Skills/Experience

• Advanced Degree: Master’s degree in Information Systems, Data Science, Business, or related field.

• Rare Disease Experience: Prior experience in rare disease Patient Services organizations and commercial operations.

• Big Data & Innovation Exposure: Familiarity with leading big data solutions (Hadoop, Hive, Spark) and driving continuous improvement in a dynamic ecosystem.

• Industry Leadership:

Recognized thought leader in evolving data management trends, espousing a proactive approach to future-proofing data strategy.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, you'll find an environment where innovation thrives alongside a commitment to making a difference for patients with rare diseases. Our entrepreneurial spirit combined with global resources creates a dynamic workplace where your career can flourish. You'll be part of a team that values diversity and inclusiveness while driving impactful change. With tailored development programs designed to enhance your skills and deepen your understanding of patient journeys, you'll be empowered to make meaningful contributions every day.

Ready to take on this exciting challenge? Apply now to join our team!