Contact Enablement & Business Operations Expansion Lead

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Introduction to role:

We are looking for a diligent and proactive business expansion leader to support our increase in scale and scope, with a focus on continuous improvement. The successful candidate will have project management expertise with a focus on responsiveness, partnering to respond to increasing demand for our services. This role will begin with scoping and end with a stable, solid service delivery team, correctly sized, with appropriate SLAs, KPIs, and documentation.

Accountabilities:

Opportunity Assessment

• Review, assess and manage the scoping of new opportunities
• Work with the requesting function to scope and define the service required
• Build a proposal and manage through the approval process, collecting required evidence and approvals in the most compliant and efficient manner
• Consider location and recharge model to model the best solution and route to delivery
• Serve as the primary point of contact throughout the process
• Ensure that critical metrics and service level agreements align with existing structures and GBS standards

Project Management

• Set up the appropriate structure for transitioning the work into CEBO, working closely with the customer
• Scope out the transition plan, deliverables, and timeline, including approval with the customer
• Drive the project forward, maintaining all appropriate reports and updates
• Own the recruitment plan and training model for new recruits
• Manage the transition of work into BAU model

People Management

• Lead the transition, including recruiting a team to an appropriate structure, fit for purpose, working globally
• Lead a team across multiple locations and foster a nurturing team environment
• Review team performance, including adherence to SLAs and critical metrics.
• Manage resource capacity and planning to ensure appropriate staffing of function
• Oversee performance assessment and career development of all direct reports and their staff
• Manage indirect reports and relations with GFS, GDO, Genpact, and internal teams
• Manage project-related reports from vendor teams

Essential Skills/Experience:

• Bachelor’s Degree (general business, managed health care, legal or finance disciplines are preferred) or equivalent experience
• Experience in a Contract to Pay / Accounts Payable / budget management or similar type of role
• Experience leading and managing a global team
• Deployment and project management experience
• Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to ever-changing scenarios
• Strong attention to detail, communication, organisational, and problem-solving skills
• Capable of working independently but also taking instruction and direction from others
• High ethical standards, trustworthy, operating with absolute discretion
• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge, and determining solutions

Desirable Skills/Experience:

• Previous contract development or related experience in the pharmaceutical/biotech or related industry is preferred

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailingAZCHumanResources@astrazeneca.com.

#LI-Hybrid

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.