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Process Optimisation Manager

Posted date Feb. 19, 2025
Contract type Full time
Job ID R-217852
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Why choose AstraZeneca Portugal?

As an exciting and emerging leader in pharma and biotech, we're pushing the boundaries of science to deliver life-changing medicines to patients. This is where breakthroughs born in the lab become transformative medicine for the world's most complex diseases. Voted the best company to work for in Portugal 2023/24, AstraZeneca provides the thrill of a start-up within the security of a global firm that brings new challenges and pathways for a fulfilling career.

If you’re ready to make a difference, join our Global Hub in Corporate Affairs, Human Resources, Finance, Information Technology, Marketing, Global Business Services or Procurement. Bring your potential to our evolving team today.

Who do we look for?

Calling all dynamic, ambitious team players. At AstraZeneca, we empower people like you to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. Here, you'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.

We're on the lookout for diverse minds inspired by difference who want to reach another level in their careers. Bold disrupters who confidently rise to challenges as fearless entrepreneurs. People who want to make a meaningful impact led by science in an organisation where global meets local. Join one of our offices in Lisbon and discover a culture of openness and vibrancy where diverse perspectives are encouraged and valued. Your work will have a real impact, no matter your level or function.

Success Profile

Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.

Tech innovators

Make a greater impact through our digitally enabled enterprise. If you're technology-savvy and have a digital mindset, you can use your skills and experience to transform and optimise our operations, helping us deliver meaningful work that changes lives.

Dynamic

In a constantly evolving environment dedicated to innovation, you'll use your strong sense of purpose to provide outstanding contributions. Although we're a global company, our Global Hub operates like a start-up, allowing you to work autonomously. Bring your fearlessness of improving patient outcomes, and we'll encourage your personal success.

Ambitious

Play your part in progressing a world-leading pipeline. Here, you'll improve patients' lives now and better the future of humanity. With our opportunities for continuous development, you'll exhibit your passion and potential to go beyond the expected — and grow in your career with our support.

Team players

Your unique perspectives make our ambitions and capabilities possible. Our culture of openness, sharing and giving allows everyone to speak up and express their ideas. In an open atmosphere of camaraderie and support, we rely on each other to further our progress and drive much-needed change.

Responsibilities

Job ID R-217852 Date posted 02/19/2025

We are a diverse, inclusive and innovative group who identifies, builds and delivers excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple processes – making it easier to get vital, repeatable services done for our patients, for our customers, for our teams. 

We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers’) time to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you might bring, we are excited about what we can achieve together towards realizing AstraZeneca’s bold ambition.

Are you ready to take the lead in delivering an innovative pipeline of complex process re-engineering project opportunities? When it comes to be a Process Optimisation Manager,  this role is perfect for those with a strong desire to gain exposure to leading edge automation techniques, experience of project team management, and lead end-to-end process analysis & simplification.

When we put diverse teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Accountabilities:

Reporting to the Process Optimisation Director, the Process Optimisation Manager leads/supports the end-to-end delivery of an innovative pipeline of complex process re-engineering project opportunities to solve process inefficiencies, remove waste and potentially unlock additional value for the Automation & Process Mining expertise within the team.

The role holder should have a strong desire to gain exposure to leading edge automation techniques, experience of team management / influencing skills, lean end-to-end process analysis & simplification, combined with core skills in stakeholder & change management.  This experience will be combined with a strong analytical mindset and an ability to communicate simply, with precision and impact across our stakeholders.

Essential Skills/ Experience:

  • Managing the relationships with key business stakeholders at all levels to support identification and delivery of process simplification and new automation/process mining opportunities

  • Work with the Process Optimization Director to scale this capability with a future aspiration to become an independent service line within GBS Process and Analytics Services by 2025

  • Lead on the generation & prioritisation of re-engineering opportunities across a range of customer groups, driving optimisation of processes through the creation of measurable roadmaps focused on quick wins and short/mid-term implementations

  • Lead on and / or provide input to process analyst resource across the GBS Process and Analytics Services team, working closely with business SMEs & technical specialists to coordinate the delivery of process re-engineering and automations

  • Process Diagnostics & Current State Assessments – through stakeholder interviews, improvement workshops, current state process mapping; and the identification of key gaps, improvement areas, and prioritization of recommendations

  • Assessment of automation/process mining scope, business value/cost and accompanying business case

  • Due diligence across risk factors (complexity, business criticality, compliance, and regulation)

  • Change management activities alongside the technical automation, and business readiness for transition to go-live

  • Support adoption and sustainment through embedded change management and user experience

  • Close collaboration with other services towers within GBS Process and Analytics Services to team to help define and embed standardised approach for lean mindset/process optimisation – including standards, methodologies, tools and best practices

Essential requirements:

  • Proven experience of leading a high performing delivery teams globally

  • Six Sigma or Lean Management Black Belt certified alongside proven experience in the analysis & re-design of complex, multi-function business processes, leveraging recognised business process re-engineering techniques, e.g. Lean six sigma, Kaizen

  • Demonstrated experience of leading high-profile projects / change management activities

  • Strong stakeholder management, influencing & presentation/oral communication skills

  • Energetic and self-motivated

  • Strong analytical skills to be able to discover and interpret business change requirements

  • Thrives in a fast paced and evolving environment and is willing to adapt responsibilities to meet organisational strategic priorities

  • Willingness to undertake some domestic / international travel (as required)

Desirable Skills/ Experience:

  • Significant experience of various related BPM capabilities i.e. Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.

  • Experience and proven results of change projects within the Pharma industry

  • Experience of working in Agile methodology

  • Experience of working globally

Why AstraZeneca?

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit.

Ready to bring out the best in yourself and others? Join our dynamic environment where we work cross-functionally to succeed together. This is a place of great passion and pride. Where we work hard to build successful, inclusive and diverse teams that collaborate across the enterprise and beyond.

Apply now to be part of a team that is driven by curiosity and our desire for change, forever connecting and consciously collaborating. Uncover new insights, challenge convention, push the boundaries and be heard above the crowd.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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Reasons to Join

Thomas Mathisen

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Sales Representative Oslo, Norway

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Christine Recchio

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Sales Representative California, United States

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Stephanie Ling

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

Sales Representative Petaling Jaya, Malaysia

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

What we offer

We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.

Aligned to performance

Our approach is designed to deliver great performance — stimulating our commercial growth, scientific advancement, collaboration and personal development. Never standing still, you'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career.

Balanced

An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. Typical benefits include healthcare, life insurance and long-term savings, and in many markets, there’s a range of benefits for you to tailor.

Holistic

We're at our best and most creative when drawing on our different views, experiences and strengths. Being valued for who you are and the difference you bring is at the heart of our culture — and you’ll be rewarded when you create authentic connections to our purpose.

Sustainable

Our two offices in Lisbon combine comfort with sustainability. From renewable energy, a zero-plastic scheme, electric vehicles and food waste reduction initiatives to sustainable reward practices, we're realising our ambition to harness the power of science to build a healthy future for everyone everywhere.

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.