Why choose AstraZeneca Portugal?
As an exciting and emerging leader in pharma and biotech, we're pushing the boundaries of science to deliver life-changing medicines to patients. This is where breakthroughs born in the lab become transformative medicine for the world's most complex diseases. Voted the best company to work for in Portugal 2023/24, AstraZeneca provides the thrill of a start-up within the security of a global firm that brings new challenges and pathways for a fulfilling career.
If you’re ready to make a difference, join our Global Hub in Corporate Affairs, Human Resources, Finance, Information Technology, Marketing, Global Business Services or Procurement. Bring your potential to our evolving team today.
Who do we look for?
Calling all dynamic, ambitious team players. At AstraZeneca, we empower people like you to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. Here, you'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
We're on the lookout for diverse minds inspired by difference who want to reach another level in their careers. Bold disrupters who confidently rise to challenges as fearless entrepreneurs. People who want to make a meaningful impact led by science in an organisation where global meets local. Join one of our offices in Lisbon and discover a culture of openness and vibrancy where diverse perspectives are encouraged and valued. Your work will have a real impact, no matter your level or function.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. If you're technology-savvy and have a digital mindset, you can use your skills and experience to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Dynamic
In a constantly evolving environment dedicated to innovation, you'll use your strong sense of purpose to provide outstanding contributions. Although we're a global company, our Global Hub operates like a start-up, allowing you to work autonomously. Bring your fearlessness of improving patient outcomes, and we'll encourage your personal success.
Ambitious
Play your part in progressing a world-leading pipeline. Here, you'll improve patients' lives now and better the future of humanity. With our opportunities for continuous development, you'll exhibit your passion and potential to go beyond the expected — and grow in your career with our support.
Team players
Your unique perspectives make our ambitions and capabilities possible. Our culture of openness, sharing and giving allows everyone to speak up and express their ideas. In an open atmosphere of camaraderie and support, we rely on each other to further our progress and drive much-needed change.
Responsibilities
Content & Omnichannel Process Excellence Manager
About the AstraZeneca
AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.
As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company.
Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.
At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.
Global Business Services Commercial Operations Overview
GBS Commercial Operations (GCO)provides a range of enterprise-wide services (e.g., Omnichannel, Content, Learning Services, Global Meeting & Events, etc.) that enable the business to operate at the highest levels in an efficient manner. Our team is part of the larger Global Business Service (GBS) team that aims to do the same across multiple subject areas.
Content & Omnichannel Global Process Manager
AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organization, this role is responsible for shaping and aligning internal operations processes, tools, and frameworks to drive speed to market, quality, and cost efficiency for AstraZeneca.This role will have an increased focus on managing internal operations processes and working closely with the Leadership Team (LT) to ensure strategic alignment, operational rigor, and high-impact implementation of global standards.
The role of the Content &Omnichannel Global Process Excellence Manager will serve two primary functions:
Process Design and Change:Acting as a custodian of enterprise business process standards, the Process Excellence Manager will guide teams on designing flexible yet robust processes, reassessing current workflows, and driving continuous improvement. The role will ensure strong alignment with the Leadership Team's strategic priorities during implementation.
Process Oversight and Leadership Engagement: accountable for general process oversight, liaising with local market, nearshore and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations and adherence to relevant global work management principles and the operational taxonomy.
Core Remit & Responsibilities:
Work closely with the Leadership Team (LT) to align global process frameworks with AstraZeneca's strategic priorities. Provide operational insights and recommendations to ensure processes are scalable, efficient, and future-ready.As a key member of the Content & Omnichannel Operations organization, this roleis responsible for shaping and aligning internal operations processes, tools, and frameworks to drive speed to market, quality, and cost efficiency for AstraZeneca..
Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies and opportunities to simplify processes and improve collaboration and coordination.
Establish, introduce, and drive adoption of end-to-end internal operations processes, accounting for required regional nuances as required.
Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams in order to continuously shape and redefine how GCO work is delivered.
Provide regular updates, insights, and recommendations to the Leadership Team on process performance, opportunities for improvement, and alignment with global work management principles.
Lead and/ or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations
Drive collaboration and culture of continuous improvement across various cross functional teams.
Minimum Qualifications:
Bachelor's degree. Advanced degree is preferred.
Minimum5+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context
Process design background and knowledge of process mapping standard (BPMN 2.0)
Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with Senior Leaders and to influence without direct authority.
Analytical mindset and problem-solving abilities, with a focus on identifying and resolving project-related issues.
Strong leadership skills and coordination across teams
Proven ability to manage cross-functional stakeholders and tasks simultaneously.
Internal and ExternalContacts/Customers
Global Commercial Operations Senior Leadership Team
Global Commercial Operations Regional Delivery Teams (US, EUCAN, International, Global)
Global Commercial Operations Business Services
Other AZ Brand and Commercial Stakeholders
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Aligned to performance
Our approach is designed to deliver great performance — stimulating our commercial growth, scientific advancement, collaboration and personal development. Never standing still, you'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career.
Balanced
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. Typical benefits include healthcare, life insurance and long-term savings, and in many markets, there’s a range of benefits for you to tailor.
Holistic
We're at our best and most creative when drawing on our different views, experiences and strengths. Being valued for who you are and the difference you bring is at the heart of our culture — and you’ll be rewarded when you create authentic connections to our purpose.
Sustainable
Our two offices in Lisbon combine comfort with sustainability. From renewable energy, a zero-plastic scheme, electric vehicles and food waste reduction initiatives to sustainable reward practices, we're realising our ambition to harness the power of science to build a healthy future for everyone everywhere.
We’ll keep you up to date
