IT Senior Technical Support
Are you ready to drive the next generation of cancer care? Are you passionate about pushing the boundaries of science with cutting-edge precision medicines? Then Fusion Pharmaceuticals, a leading oncology innovator and member of the AstraZeneca Group, could be the opportunity for you!
Transform patients’ lives through the power of radioconjugate technology, deep scientific expertise, and relentless innovation. Fusion Pharmaceuticals is a clinical-stage company dedicated to developing next-generation radioconjugates—precision therapies that connect alpha-emitting isotopes to targeting molecules, precisely delivering powerful cancer-fighting agents directly to tumors.
Together with AstraZeneca, we combine a culture of innovation and collaboration with the resources and support of a global leader—propelling us to redefine what’s possible in precision cancer therapy.
As an IT Senior Technical Support specialist, you’ll deliver outstanding daily IT services to users onsite, nationally, or regionally, collaborating with global service teams. You’ll ensure smooth delivery of IT support—especially through AskIT—by providing proactive customer engagement, clear communication, and rapid resolution of technical issues.
You’ll work within established guidelines, independently manage technical challenges, and act as a key point of contact for assigned user groups. Your expertise will help drive efficient problem-solving, high service standards, and continuous improvement. Please note that this position is 100% onsite 5 days a week and will be based in Hamilton, however you would be required to visit the Mississauga and Toronto sites as needed.
Key Responsibilities
Provides hands-on IT support for hardware, software, and network issues
Troubleshoots and quickly resolves technical issues for end users
Mentors junior staff and acts as a specialist reference
Conducts analysis, prepares reports, and ensures data quality standards
Adheres to AstraZeneca IT policies, processes, and SOPs
Identifies and proposes innovative solutions to improve IT service performance
Uses remote tools for troubleshooting and file transfers
Supports AskIT (genius bar) and provides just-in-time technical support
Partners with external resources to improve processes and automation
Drives projects and tasks to completion, supporting and coaching team members
Meets SLA/OLA requirements and reviews customer satisfaction surveys
Communicates effectively with highly technical and non-technical audiences
Supports desktop and laptop imaging and conference room technology
Provides “hands and eyes” support for network, server, and meeting room technology
Maintains relationships with other teams, functions, and third parties
Tailors IT support to local business priorities and needs
Reviews and recommends improvements for policies and processes
Requirements
At least 3 years’ experience in Windows desktop support
Strong knowledge of Lenovo hardware and Microsoft operating systems/applications
Skilled in installing, configuring, and supporting software applications and upgrades
Proven track record with Microsoft Office 365, Teams, Zoom, and cloud storage solutions
Experience in managing and resolving technical issues with timely follow-up
Knowledge of enterprise antivirus software and asset management
Technical or business degree; strong business acumen
Familiarity with IT technical or functional support environments
Preferred
Master’s degree
Experience working with third-party suppliers
Knowledge of Apple Mac OS and iOS software
Experience setting up and deploying mobile device
Where can I find out more?
Learn more about Fusion Pharmaceuticals https://fusionpharma.com/
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
AstraZeneca Canada - Great place to work. Great place to be.
Why Fusion?
Fusion Pharmaceuticals, a separate company that is part of AstraZeneca, is dedicated to transforming cancer treatment through the development of innovative radiopharmaceuticals. Our mission is to deliver targeted therapies that precisely attack tumor cells while minimizing damage to healthy tissue, leveraging cutting-edge technology and scientific expertise. As part of our team, employees benefit from the dynamic, collaborative environment of a specialized biotech, enhanced by the resources, global reach, and support of AstraZeneca. This unique partnership offers opportunities to work on pioneering oncology therapies, contribute to meaningful advancements in patient care, and grow within a forward-thinking and supportive organization. Fusion Pharmaceuticals is committed to fostering professional development, scientific innovation, and a shared purpose in the fight against cancer.
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination.
AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
Date Posted
26-Jun-2025Closing Date
02-Jul-2025AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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