Veeva Vault IT Tech Lead

About AstraZeneca:

AstraZeneca is a global, creative, biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have an extraordinary workplace culture that encourages innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

At AstraZeneca we turn ideas into life changing medicines. Working here means being ambitious, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we believe we can really change the course of medicine and bring big new ideas to life.

Our vision of a great place to work is one in which all our employees are engaged and passionate about a clear shared purpose and a compelling strategy; where they are encouraged to perform and develop to their full potential; and where they are supported by the right organization design, culture, technology and processes.

As science moves forward, technology must keep pace. AstraZeneca IT started a major global transformation program to create an extraordinary IT organization, including radically reinventing the current IT operating model and organization design; supplier ecosystem optimization and insourcing; establishment of a network of Global Technology Centers; significant Infrastructure and Technology transformation; cultural change and risk management.

A key part of our Science and Enabling Units IT vision is to deliver the best science IT capabilities in biopharma, which we define as agile, responsive and fit-for-future. Our goal is to engage with our stakeholders as a strategic partner in delivering life-changing medicines to our patients. The desired effect of your role within R&D Veeva Vault Platform team is to take accountability for delivering a ‘Best in Class IT experience to Clinical, Regulatory & Quality Operations function managing across R&D IT within Development Operations Business Organization.

Role Overview:

AstraZeneca is looking for Veeva Vault IT Tech Lead to join the Platform team and implement, configure and maintain the R&D Vault suite of applications.  Favorable candidates for this position will have IT experience, are technology-forward thinking, have implemented or use cloud-based software in the Content Management and Regulatory Processes.

This role requires to understand and work with the Veeva Vault Suite of Applications (i.e.: Clinical, Quality and Regulatory) and other AZ configured Integration Platforms such as MuleSoft, SnapLogic and GlobalScape to enable, automate and streamline end to end business processes, workflows configured within the Platform.

This role will contribute roadmaps, technology standards, technical design and delivery against the platform and associated resource capacity, and communication to leadership and stakeholders. You will be the expert in how this technology / platform is implemented and consumed in the business. In close collaboration with the architecture and capability teams you ensure that the solutions are up to date.

This Senior Platform Engineer role will be part of DevOps Platform team for across the globe, based out of one of key location. One will be contributing to monthly releases, Impact Analysis, Environment readiness and providing multiple resolution to a problem associated with Information Management.

 As part of this role, one will be working with Cross Vault Product team to optimize the release approach to ensure alignment to Platform governance, set and lead the Release Schedule, and coordinate backlog management. Dependency, Risks between Upstream/Downstream Systems. Mitigate risks and issues that affect agreed release scope, schedule, and quality per Product Roadmaps.

Key Responsibilities:

Platform Strategy & Optimization:

• Act as a trusted Veeva Vault platform consultant and expert, providing guidance to IT and business stakeholders across Clinical, Regulatory, and Quality functions.

• Identify and leverage Cross-Vault synergies, promoting adoption of shared platform capabilities and features to streamline processes and enhance business value.

• Evaluate Veeva general releases, conduct assessments/POCs, and develop business cases for implementing new enhancements or configurations to align with enterprise needs.

• Proactively socialize unused or newly introduced platform features, driving awareness, and adoption across the organization.

Delivery & Technical Leadership:

• Collaborate with business and IT stakeholders to gather requirements, design solutions, and deliver end-to-end implementations across the Veeva Vault ecosystem.

• Lead delivery activities through the full software lifecycle: Design, Build, Test, and Deploy.

• Provide technical leadership and oversight for configuration, integration, and user experience (UX) optimizations, ensuring solutions align with business objectives and regulatory standards.

• Manage and maintain CI/CD pipelines for seamless integration and deployment using tools like MuleSoft, SnapLogic, and GlobalScape.

• Ensure comprehensive documentation for technical specifications, configurations, and integration mappings to support ongoing platform management.

Governance & Compliance:

• Maintain the GxP-qualified status of the platform by adhering to quality change management and configuration processes.

• Partner with Quality and Testing teams to validate platform changes, summarize test results, and ensure release readiness.

• Proactively identify and mitigate risks and dependencies related to upstream and downstream systems during release cycles.

Team Collaboration & Mentorship:

• Mentor and coach team members, including the Cross Vault Technical Excellence, to improve delivery throughput and solution quality.

• Foster a collaborative environment that promotes innovation, knowledge-sharing, and continuous improvement.

• Partner with the Integration Platform team to align on integration designs and improve the integration landscape by simplifying workflows and ensuring seamless interoperability.

Operational Excellence:

• Oversee and update the JIRA board during the lifecycle of implementations, focusing on requirements gathering, configuration, validation/testing, training, and go-live activities.

• Work closely with the Veeva technical team to address requirements, resolve issues related to APIs, security setups, and functional configurations.

• Provide maintenance support in alignment with the defined service support plan, ensuring smooth operations post-implementation.

Value-Driven Delivery:

• Drive the creation and execution of platform exploitation ideas, identifying opportunities to maximize value from the Veeva Vault platform.

• Regularly assess the integration landscape to propose and implement simplified designs aligned with AstraZeneca’s enterprise goals.

• Ensure all technical specifications and design documents remain up to date as the platform evolves.

Essential Skills/Experience:

• Solid understanding and practical experience of software development life cycles using JIRA based Agile Workflow.

• Knowledge of SQL to write queries to help understand the integration requirements to be enabled via API led integrations. within Platform.

• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.

• Excellent analytical and problem-solving skills.

• Knowledge of Clinical Trial processes across pharmaceuticals, device and/or biotech sectors, specifically as they relate to document and data collection.

• Ability and willingness to “roll up your sleeves” to design and implement a Clinical, Regulatory & Quality Solution.

• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.

• Ability to diagnose and use industry standard tools and techniques to assure the application performs to client expectations.

• Experience in cloud / hosted software environment.

• Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues.

• Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration.

• Provide coordinated support for getting new releases and configuration changes into production.

• Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds.

• Be a client facing representative of the Development and Product teams.

• Document new processes and keep existing documentation and tools up to date as the environment changes.

• Interface with engineering, product management and professional services when necessary.

• Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training.

• Gather customer functional and technical requirements to support business processes; translate requirements into system configuration.

• Experience in development of Interfaces/Integration between on-premises and Salesforce/Veeva platform using API’s, Web Services (MuleSoft) and ETL (SnapLogic)

• Participate in weekly calls with release management to plan and prepare all production facing releases.

Desirable Skills/Experience:

• 5+ years’ direct experience working with Veeva Vault Technologies implementation and establishing enduring Governance to drive strategic Product Roadmap Deliveries.

• Proven track record working for high impact global system implementation programs as a consultant, business, or IT role.

• Experience with the Veeva Vault Development Platform, including CTMS, RIM, QMS, and cross-domain integrations.

• Familiarity with other systems such as Documentum, NextDocs, or SharePoint.

• Contributed strategies and implementation program(s) for deploying the Veeva Vault suite across an organization globally.

• Expert in scripting (batch, Perl, Bash, Ruby, Groovy, or similar languages).

• Experience in developing/programming (Java, C++, or similar languages).

• Experience with configuration management tools (Ansible, Chef, or similar tools).

• Experience with software configuration management tools (GIT, SVN or similar tools).

• Experience with creating CI/CD pipelines (Jenkins or similar tools).

• Understanding of the build tools (maven, ant, gradle, setup.py, Sonar or similar tools).

• Experience with Cloud Platforms such as AWS, AZURE.

• Experience working with JIRA, Confluence, BitBucket, Automated Testing tools.

• Experience of working in agile teams using methodologies such as SCRUM and SAFe.

Education and Experience Requirements:

• Bachelor’s degree, preferably in Life Sciences, Computer Engineering, Electrical Engineering, Computer Science, Information Technology, or equivalent.

• And, minimum of 10-years of Biotech/Biopharma industry experience, relative to: Clinical, Regulatory & Quality Solution.

Next Steps – Apply today!

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a phenomenal fit, please share this posting with them.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.