Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: USE Platform Engineer – Support & Specialist
Career Level - D1
Introduction to role:
As part of AstraZeneca's Employee Experience improvement focus, Enabling Units are pioneering the development and deployment of the Universal Services Experience platform (USE) empowering employees with the capacity to improve self-service and self-support by leveraging IT, HR and Finance support knowledge globally, improving employee efficiency and effectiveness. We are looking for a Senior Platform Engineer – USE Platforms to join our dynamic CoE team and lead design and build for releases and projects on the USE platform and related applications/integrations.
The core component of this role is to provide ongoing technical support, development and customisation of the Universal Services Experience (USE) platform, grounding the system in AstraZeneca business and service information. The role involves the ongoing development and maintenance of the MoveWorks generative AI Copilot, the associated Large Language Models, Portals, Performance Analytics and orchestrated process automation. This role will also help define the integration strategy leveraging AstraZeneca’s strategic enterprise platform integration standards and MoveWorks connectors.
Key Accountabilities:
The successful candidate will be responsible for leading and providing 3rd line technical support, IT support Leadership and consultancy throughout the USE platform, its configurations and integrations. The successful candidate’s responsibilities will include:
- Serve as a senior USE platform support consultant for IT and AZ business partners across regions and business areas globally, starting with Enabling Units and scaling.
- Accepted as a technical expert of the USE Platform and “Creator Studio” configurations of AstraZeneca’s implementation
- Provide a demonstrable understanding of Generative AI / Copilot technologies their capabilities and key challenges / issues
- Collaborate with AstraZeneca’s AI Governance community of practice ensuring continued ethical use of AI and identified sources of knowledge.
- Collaborate with stakeholders and data stewards to identify key AstraZeneca knowledge sources in preparation for their use in training AstraZeneca specific Large Language Models.
- Provide granular user/system access management through role based access control allowing the AstraZeneca or trusted partner the right access to the right sources of knowledge with a short time to value.
- Manage and configure the USE Platform system instances, ensuring optimal performance, security and license management
- Identify USE platform exploitation and innovation opportunities across the enterprise.
- Provide hands on technical support and guidance for assessments / POCs of new USE platform initiatives and features
- Lead delivery activities through Design / Build / Test / Deploy phases for regular releases and key USE platform initiatives.
- Maintain a deep understanding of the e2e MoveWorks’ conversational AI ecosystem providing technical and functional oversight on configuration, customisation, UX development for the AZ USE platform releases and projects.
- Provide USE Platform and integration technical expertise to release and project teams working on the development, implementation, maintenance and improvement the USE platform.
- Generate and implement ideas to simplify / streamline the USE platform within the AZ integration landscape.
- Provide technical expertise to peers and 3rd party development providers to ensure consistency in alignment to AZ ECS/ETS and Enabling Units’ standards and processes.
- Maintain comprehensive documentation of system configurations, integrations, changes, and procedures.
- Serve as a problem-solver of complex issues and take a continual improvement approach to delivering the USE platform
Continuous Improvement and Innovation
- Provide technical guidance and support for continuous improvement opportunities within platform and product-level backlogs.
- Stay up-to-date with the latest developments and best practices in MoveWorks’ and related technologies.
- Be a source of new insights for exploiting the USE platform by understanding business goals and needs, and identifying how this integrated strategic platform can be used to support these goals and needs.
- Collaborate with Business partners, Enterprise Architects, Solution Architects and Capability leads to co-create functionalities with AZ’s Employee Enhancement initiatives with a view to scale globally.
- Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions.
- Socialise new or unused MoveWorks’ “Copilot for the Enterprise” or “Service Management for the Enterprise” product features with business, and identify exploitation opportunities.
- Identify unmet business needs and propose designs to address them.
- Work on PoCs and Hackathons to prove out new insights / designs / technologies.
- Generate innovation ideas and build case for new USE Platform features.
Essential skills & experience
- Bachelor’s degree in computer science or similar
- 3 – 5 years proven hands on experience in IT support and software development
- A demonstrable understanding of AI and Machine Learning / Deep Learning Principles providing technical context to the USE Copilot and its potential issues.
- Have previous hands on experience of deploying and supporting AI solutions as APIs for use in applications.
- Practical experience of affecting the training and fine tuning of Large Language generative models, the deployment and support of supervised, unsupervised and transfer AI learning techniques.
- Experience of working with AWS and MS Azure Cloud Services and a broad understanding of their architectures/services
- Hands on support experience of API integrations, RESTful services, MuleSoft and web technologies, including performance problem assessments and resolutions.
- Experienced in and understanding of, the importance of data engineering practices with LLMs. Cleansing, deduplication, evaluation, augmentation and modelling of data in preparation for Analytics and Generative AI/ML
- Demonstrate experience of actively managing the challenges of AI/ML in Bias, Hallucinations and data privacy.
- Have previous experience in the development of APIs in Mulesoft and the configuring of integration between two enterprise products
- Proven experience working in highly technical teams whilst demonstrating excellent problem-solving skills and the ability to work under pressure.
- Strong written and verbal communications skills
- Experience of working within a quality and compliance environment and application of policies, procedures and guidelines.
Desirable Skills / Good to Have
- Experience in the pharmaceutical industry or related fields
- Advanced degree in Computer Science, Electrical Engineering, Mathematics, Statistics, or a related field
- Experience in leading development teams and developing complex applications involving skills in JavaScript, Python, TensorFlow, PyTorch, ScikitLearn or similar.
- A proven experience in Data Management, ETL, Data lake and SQL with ability to frame complex SQL queries.
- 2 or more years’ experience in deploying and supporting market leading generative AI copilots and Large Language Models to global enterprise organisations
- Have previous MoveWorks Copilot, Creator Studio expertise and hands-on experience with large implementations.
- Relevant certifications in MoveWorks, ServiceNow, ITIL, ITSM or related areas are a plus.
- Knowledge of Lean & Agile Ways of Working Agile Software Development techniques and Methodologies.
- Understanding of microservice architecture, design patterns.
- Retained certifications in Microsoft Azure/AWS/Agile
- Good Story telling capability
- Have demonstrable People/Process Management skills
- Proficient in communicating with and managing key business and technical stakeholders
Working Conditions:
Full-time position with occasional on-call support as required.
Flexible Hybrid Working with mandatory three days per week Office-based.
Occasional travel may be required for training or conferences.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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