Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Site IT Technical Manager
Career Level: E
Introduction to role
The Site IT Technical Manager leads a local team of skilled IT professionals, driving improvements for the IT infrastructure, tools, and services that support the workforce at their site. This role requires an in-depth understanding of ETS technologies and services, ensuring the technical landscape meets current and future business needs. The manager will document workforce requirements, represent the Site IT Technical team among partners, and ensure consistent delivery of services such as AskIT, Onsite & VIP services. They will also manage local contracts and ensure the local IT team is fully informed and engaged.
Accountabilities
- Service Delivery, Performance & Exploitation:
- Ensure highest levels of user experience and satisfaction for all services delivered.
- Manage expectations and enable colleagues to exploit services through communication, education, and awareness.
- Attain service performance levels using standardised dashboards and visual performance management techniques.
- Drive service standards and ensure local infrastructure is lifecycle managed.
- Act as a partner concern point for high-priority service issues and support resolution.
- Deliver OCS specialist services aligned with Operations IT strategy.
- Oversee lifecycle management of local infrastructure to ensure resilience and minimise business risk.
- Support asset build/provision services and project planning/delivery for site impact and change.
- Ensure IT compliance, including asset management, SOx, GxP, and IT security.
- Service Innovation:
- Find opportunities to automate, consolidate, or rationalise IT service delivery.
- Support Remote Channels Lead to develop and promote IT Remote Service Channels.
- Understand site roadmap activities and service innovations to support deployment.
- Drive a culture of self-service and use of global workflows.
- Leadership & Relationship Management:
- Build strong relationships with key partners to meet customer needs.
- Manage technology partners effectively to ensure world-class service levels.
- Be part of a strong local technical team focused on colleague centricity and relationship management.
- Ensure input to overall service strategy through Lead or Director roles.
Essential Skills/Experience
- A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
- Experience in a Service Manager role, with a proven track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation.
- Fluent in English written and spoken, second language beneficial but not essential.
- Solid experience in the Bio/Pharma or Retail industry for service
- Solid experience of service delivery and exploitation
- Deep technical understanding across a range of technologies/domains.
- Good communication and engagement skills and a proven relationship management professional
- Strong partner skills to manage local negotiations, expectations and resolutions.
- Strong influencing, networking and team working skills
- Solid experience working in a standards/governed/compliant environment
- Strong working knowledge of ServiceNow ITSM Toolset or similar.
- Demonstrable experience managing local vendors, contracts, renewals, RFP activities.
- Leader and standout colleague – sets example for team or coaches others, effective collaboration across your region with your peers.
- Experience managing, developing teams with an open, honest, accountable and collaborative team environment.
Desirable Skills/Experience
NA
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we leverage technology to impact patients' lives by developing life-changing medicines. We are a purpose-led global organization that combines pioneering science with leading digital technology platforms. Our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by driving innovation through data, analytics, AI, machine learning, and more. Join us at this crucial stage of our journey to become a digital and data-led enterprise.
Ready to make a difference? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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