Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Senior Engineer
Career Level - D1
Introduction to role
Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As a Senior Engineer, you will be part of a large infrastructure support and maintenance function spanning several continents. Your expertise will be crucial in diagnosing and remediating issues with Windows Server Infrastructure and related roles and features, as well as other Microsoft Windows and third-party business infrastructure applications. This role demands hands-on experience in supporting hardware and software faults, building and deploying servers, and handling operational issues in core platform areas such as Citrix XenApp, XenDesktop, VMware vSphere, AWS, Azure, and more.
Accountabilities
- Initial triaging and remediation of high critical incidents.
- Creating and updating Knowledgebase articles.
- Fixing incidents reported through SNOW within the SLA.
- Creating and implementing Change requests.
- Fulfilling requests for standard changes (e.g., server builds, service catalogue items).
- Creating and updating Known Error documentation.
- Identifying RCA for problem records related to critical incidents.
- Identifying SIP and running through it.
- Availability monitoring and escalation.
Essential Skills/Experience
- Bachelor’s degree or equivalent with 6 to 9 years of operational experience in Windows Server/VMware/Citrix administration.
- Experience in managing Incidents, Problems, changes, and capacity management aspects.
- Demonstrated ability to handle a large number of incidents via any ITSM tool.
- Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24*7.
- Ability to work effectively in a matrix organization.
- A self-starter with high levels of drive, energy, resilience, and a desire for professional perfection.
- In-depth or working knowledge of cloud solutions and concepts.
- Experience with Service Now ITSM tool is preferred.
- Experience working in converged infrastructure (UCS, Flexpod, PureFlex).
- Operational experience with Windows OS (Windows 2003/2008/2012) and VMware (ESXi 5.x and above).
- Experience working with server hardware DL, BL series.
- Excellent knowledge & experience in XenApp, XenDesktop, Citrix Provisioning Services, Citrix Storefront, SQL Server, NetScaler, GSLB, VDI.
- Strong knowledge in design, implementation, solve of Citrix Presentation Server, XenApp, and XenDesktop.
- OS and Image Builds and Support.
- Diagnose and repair system problems working closely with vendor support for all servers, software, and other hardware directly or with team members.
- Experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
- Knowledge on Problem Management, RCA/problem resolution.
- Authority on multiple versions of Citrix and good experience of Citrix Secure gateway/Web Interface/NetScaler.
- Solid background with Microsoft SQL Server, Active Directory Policy Management.
- Publishing applications in Citrix and application virtualization.
- Citrix Patch Management and policies configuration.
- Strong knowledge in configuring Roaming profiles and Streaming profile configuration.
- Good troubleshooting skills in Citrix printers, profiles, resource manager’s thresholds, installation manager, Citrix Farm Configuration.
- Experience working with enterprise supervising tool and understanding dashboards.
- Solid understanding in AWS, Azure, and Google cloud.
- Experience with using Knowledge articles and documented SOPs to resolve tickets.
- Experience working in ITIL model.
Desirable Skills/Experience
- Diploma or Bachelor’s degree.
- Multi years of work experience in Technical teams working in shifts.
- Engineering level of experience in Citrix/Wintel/VMWare and Cloud with respect to handling Incidents, Problems, changes, and capacity management aspects.
- Ability to work effectively in a matrix organization.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and daring world.
At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey to become a digital and data-led enterprise. Here you can innovate, take ownership, explore new solutions, and tackle challenges that have never been addressed before. With countless opportunities to learn and grow, you will shape your own path supported by diverse minds working inclusively together.
Ready to make an impact? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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