Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Senior Consultant
Career Level: D2
Introduction to role
Are you ready to disrupt an industry and change lives? As a Senior Consultant specializing in ServiceNow development, you'll play a pivotal role in designing, building, and customizing applications on the ServiceNow platform. This cloud-based platform is essential for automating and managing digital workflows across IT, HR, Customer Service, Security, and more. Join us at a crucial stage of our journey as we transform into a digital and data-led enterprise, making the impossible possible through partnerships and ecosystems.
Accountabilities
As a Senior Consultant, you will be accountable for:
Application Development: Building, configuring, and customizing applications and modules on the ServiceNow platform based on business needs.
Workflow Automation: Designing and implementing automated workflows using Flow Designer, Workflow Editor, and scripting.
Platform Customization: Customizing forms, fields, lists, UI actions, and notifications to improve user experience.
Version Management: Planning and completing platform upgrades, ensuring all customizations are tested and compatible.
Abiding by coding standards, ServiceNow guidelines, and documenting developed solutions.
For Customer Service Management (CSM):
Developing and customizing CSM applications to manage cases, accounts, entitlements, and service contracts.
Configuring customer portals, knowledge bases, and virtual agent topics to enhance customer self-service.
Building and optimizing workflows for case management, SLA tracking, and agent workspaces.
Implementing and managing integrations between CSM and external CRM, CTI, or chatbot systems.
For Integrated Risk Management (IRM):
Designing and maintaining solutions for Policy and Compliance Management, Risk Management, and Audit Management.
Building workflows for risk identification, assessment, mitigation, and reporting.
Configuring authority documents, control objectives, risk statements, and evidence collection processes.
Enabling automated risk scoring, indicator monitoring, and third-party risk assessments.
For Human Resources Service Delivery (HRSD/HR):
Customizing HR case management for handling employee lifecycle events (onboarding, offboarding, leaves, etc.).
Developing employee service portals, knowledge articles, and HR workflows to streamline HR services.
Implementing integrations between ServiceNow HR and core HRIS systems (e.g., Workday, SAP SuccessFactors).
Maintaining data privacy, security, and compliance standards in handling employee records and sensitive HR data.
Cross-Module Accountabilities:
Collaborating with business stakeholders to gather requirements and translate them into technical solutions.
Ensuring platform governance, scalability, and alignment to ServiceNow standard processes across modules.
Performing testing, defect resolution, documentation, and knowledge transfer for developed solutions.
Constantly looking for opportunities to automate processes and improve service delivery in CSM, IRM, and HR domains.
Essential Skills/Experience
Bachelor's degree in Computer Science, Information Systems, or a related technical field.
7+ years of hands-on experience developing and configuring applications on the ServiceNow platform.
Strong expertise in ServiceNow modules such as CSM, IRM, HRSD, and/or custom app development.
Proficiency in JavaScript, including client-side and server-side scripting in ServiceNow.
Experience with ServiceNow development tools: Flow Designer, App Engine Studio, Service Portal, IntegrationHub.
Knowledge of ServiceNow APIs (REST/SOAP) and experience integrating ServiceNow with external systems.
Solid grasp of database concepts (tables, relationships, queries) within ServiceNow.
Proficiency in platform upgrades, patching, cloning, and standard processes for maintaining a healthy ServiceNow environment.
Experience working in Agile/Scrum project environments and using tools like Jira or ServiceNow Agile.
Understanding of ITIL principles and best practices for process automation.
Exposure to cloud concepts (AWS, Azure, or GCP) is a plus, particularly in integrations or MID server setups.
Strong problem-solving skills and ability to work independently and cross-functionally with diverse teams.
Knowledge of ServiceNow security models: Access Control Rules (ACLs), roles, and user permissions.
Desirable Skills/Experience
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or module-specific certifications (CSM, HRSD, IRM).
Experience developing Scoped Applications, Custom Service Portals, or working with ServiceNow AI features like Virtual Agent and Predictive Intelligence.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms. With a passion for data analytics, AI, machine learning, and more—there's no better place to innovate. Our dynamic environment offers countless opportunities to learn and grow while contributing to something far bigger.
Ready to make an impact? Apply now to join our team!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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