Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Senior Consultant - SAP Service Performance
Career Level - D1
Introduction to role
The SAP Senior Consultant is pivotal in ensuring the detailed operation and providing service improvements towards SAP applications. This role goes beyond support, encompassing proactive planning, incident, change, and release management. As a SAP Senior Consultant, you will chip in to the overall success of the team and the company by driving efficient collaboration and improving SAP service performance.
Accountabilities
Basic knowledge and understanding of various SAP Modules and their functionalities.
Provide 1st/2nd line support (technical queries, bug fixes, and small improvements relating to wit, SOLMAN & various SAP modules), aligning with AstraZeneca standards and change control procedures.
Troubleshoot and fix SAP L1/L2 application or configuration-related issues.
Knowledge of incident management, problem management & change management.
Hands-on experience with incident management & change management tools.
Knowledge of release management & ability to drive RGB/CAB & emergency CAB meetings with distributed team members.
Act as the contact point for all team members globally, ensuring good interpersonal skills and proactive team operations in a 24*7 environment.
Lead by example and engage the team to achieve goals.
Guarantee optimum performance and stability of critical systems, including providing workarounds and identifying areas for improvement or solutions to permanently address issues.
Take ownership of issues through to delivery or resolution or customer concern, as appropriate.
Support development activities by assisting in code build and deployment, tool configuration management and administration, application environment setup, change, and release management.
Develop specialist knowledge in relevant systems, detailing and sharing that knowledge with global teams.
Liaise with collaborators globally on potential process improvements.
Essential Skills/Experience
Higher education B.Tech/B.E. or other equivalent technical qualifications with proven capability to perform in a sophisticated IT environment
Prior experience in an Information Services/Information Technology environment with good business acumen
Keen to acquire new skills and work on new technology products
Experience of working within a quality and compliance environment and application of policies, procedures, and guidelines
Evidence of designing, testing, and maintaining solutions
Experience of sharing knowledge/information and implementing any changes
Proficient in ITIL practices and processes
Good communication skills supporting joint working with geographically remote colleagues
Ability to interpret and communicate technical information into business language and in alignment with AZ business
Logical mind with keen analytical skills
Desirable Skills/Experience
Sophisticated fix & problem-solving: Expertise in diagnosing sophisticated technical issues and implementing effective solutions in a timely manner.
Collaborator management experience: Demonstrable ability to handle collaborator relationships.
Hands-on experience with various applications such as Remedy/ROD/Service Now/Transparency/wit/ITSM.
Hands-on experience with any automated job scheduling tool like Automic/BPA/Control-M.
When we put unexpected teams in the same room, we fuel aggressive thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and daring world.
At AstraZeneca, our work has a direct impact on patients, redefining our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions in a multifaceted environment that values a diverse set of minds working inclusively together.
Ready to make a difference? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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