Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title :Platform Engineers – Support & Development Specialist
Career Level - C1
Introduction to role
As part of AstraZeneca's Employee Experience improvement focus, Enabling Units are pioneering the development and deployment of the Universal Services Experience platform (USE) empowering employees with the capacity to improve self-service and self-support by leveraging IT, HR and Finance support knowledge globally, improving employee efficiency and effectiveness. We are looking for a Senior Platform Engineer – USE Platforms to join our dynamic CoE team providing platform configuration, technical support and maintenance of the USE platform and related applications/integrations.
The core component of this role is to provide ongoing daily technical support, development and customisation of the Universal Services Experience (USE) platform, grounding the system in AstraZeneca business and service information. The role involves the ongoing development and maintenance of the MoveWorks generative AI Copilot, the associated Large Language Models, Portals, Performance Analytics and orchestrated process automation. This role will also support the platform’s integration profile, leveraging AstraZeneca’s strategic enterprise platform integration standards and MoveWorks connectors.
Key Accountabilities:
Serve as an USE platform internal support engineer providing 2nd Line support (technical queries, releases and changes relating to the USE Enterprise Platform) complying with AstraZeneca standards, processes and change management procedures.
Provide support to ensure optimal performance and stability of USE platform and its integrations with the downstream Enterprise Platforms and/or data sources.
Have an understanding and work to ensure conformance with AstraZeneca’s AI Governance and ethical use policies.
Collaboration with stakeholders and data stewards to access key AstraZeneca knowledge and data sources for use in training AstraZeneca specific Large Language Models.
Support and administer granular access management through role based access control allowing the AstraZeneca or trusted partner the right access to the right sources of knowledge with a short time to value.
Take ownership of incidents, problems and changes through to delivery, resolution or escalation as appropriate
Experience in providing technical support, impact assessment and backout planning of enterprise platform changes.
Configure the USE Platform, maintaining optimal performance, security and license management
Provide hands on technical support for assessments / POCs for new USE platform initiatives and features
Take part in delivery activities, instigating Design / Build / Test / Deploy for regular releases and key USE platform initiatives.
Understand e2e MoveWorks’ conversational AI ecosystem providing technical support in configurating and customising AZ USE platform as part of change or release management.
Provide the USE Platform and integration technical support for incident/problem resolutions and changes working on the development, implementation, maintenance and improvement the USE platform.
Support consistency in alignment to AZ ECS/ETS and Enabling Units’ standards and processes.
Develop/Maintain an understanding of MoveWorks’ “Copilot for the Enterprise”, “Service Management For the Enterprise” and “Creator Studio”.
Support System Operations in the monitoring of e2e system health, performance, and usage metrics, recommending proactive measures to address potential technical issues.
Maintain comprehensive documentation of system configurations, integrations, changes, and procedures.
Continuous Improvement and Innovation
Support continuous improvement opportunities within platform and product-level backlogs.
Support the USE Platform Owner and Senior Platform Engineer in the ongoing management of technical change, enhancing the platform in line with the USE Platform Roadmap.
Provide hands on technical support of PoCs and Hackathons to prove out new insights / designs / technologies.
Essential skills & experience
2 – 4 years proven hands on experience in IT product support and systems integration
An understanding of AI and Machine Learning / Deep Learning Principles
Hands on experience of training and fine tuning generative models, the deployment and support of supervised, unsupervised and transfer AI learning techniques.
Awareness AWS and MS Azure Cloud Services and a broad understanding of their architectures/services
Hands on support experience of API integrations, RESTful services, MuleSoft and web technologies.
Have previous hands on experience of building, deploying and supporting AI solutions as APIs for use in applications.
Experienced in data engineering practices. Cleansing, deduplication, evaluation, augmentation and modelling of data in preparation for Analytics and Generative AI/ML
Should be able to work collaboratively and efficiently with multiple teams in multiple geographies.
Good problem-solving skills and the ability to work under pressure, resolving user queries, providing training sessions, and creating support materials..
Good written and verbal communications skills
Experience of working within a quality and regulatory environment, and application of policies, procedures and guidelines.
A proven understanding of cybersecurity principles as they apply to AI applications, implementing secure coding practices and ensuring data integrity
Demonstrate awareness of the challenges of AI/ML in Bias, Hallucinations and data privacy.
Desirable Skills / Good to Have
Batchelors degree in Computer Science, Mathematics, Statistics, or a related field
Experience in deploying and supporting a market leading generative AI Copilot involving Large Language Model training and management in global enterprise organisations
Programming skills in languages such as JavaScript, Python, TensorFlow, PyTorch, ScikitLearn or similar.
Relevant foundational certifications in MoveWorks, ServiceNow and ITIL are a plus.
2- 3 years proven hands on experience in generative AI and Machine Learning / Deep Learning system deployment and support including the training and fine tuning generative models.
Knowledge of Lean & Agile Ways of Working
Experience / Awareness of Agile Software Development techniques and processes.
Understanding of microservice architecture, design patterns.
Proficient in communicating with the business stakeholders
Working Conditions:
Full-time position with occasional on-call support as required.
Flexible Hybrid Working with mandatory three days per week Office-based.
Occasional travel may be required for training or conferences.
WHY JOIN US?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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