Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Manager for Manufacturing Applications Support
Career Level - D3
Introduction to role
Join our central team of IT system professionals and analysts within a multi-national organization. Working with the Global Factory Operations team, you will play a crucial role in supporting the Manufacturing Execution System (MES) and other applications directly related to AstraZeneca’s manufacturing operations. As a collaborative team member, you will support and maintain our business-critical applications, ensuring seamless operations.
Accountabilities
- Ensure optimum performance and stability for multiple systems within AstraZeneca Operations, providing workarounds and identifying areas for improvement or permanent solutions.
- Oversee MES support functions and Discoverant applications, ensuring smooth interaction with AstraZeneca sites and other central team resources.
- Monitor production systems to ensure consistent operation according to Service Level Agreements (SLAs).
- Provide 2nd/3rd line support for technical queries, bug fixes, and small enhancements, adhering to AstraZeneca standards and change control procedures.
- Take ownership of issues through to resolution, including partner concern and root cause investigation. Use problem-solving methodologies such as Lean, PPS, and Six Sigma.
- Support development activities by assisting in code build and deployment, tool configuration management, application environment setup, and change/release management following Agile and DevOps methodologies.
- Apply technical knowledge to multiple systems and support various business groups.
- Develop specialist knowledge in relevant systems, documenting and sharing that knowledge with global teams.
- Liaise with multiple stakeholders, including users, infrastructure/middleware teams, and third-party software vendors, to resolve issues and identify process improvements.
- Maintain documentation templates and existing SOPs to ensure consistent support delivery.
- Contribute to continuous improvement initiatives to enhance site system performance.
- Lead PAS-X and Discoverant project delivery when required.
- Mentor and educate junior MES & Discoverant analysts.
- Assist in resource allocation analysis and documentation preparation for projects.
- Support budget and forecast report preparation to ensure project alignment with cost specifications.
- Interface effectively with system business owners of GxP systems, providing technical support.
Essential Skills/Experience
- 14+ years of prior experience in application support and maintenance (L2/L3 support).
- 5+ years of demonstrated experience managing and supporting a Manufacturing Execution System, PAS-X would be an advantage.
- Development and solve experience on applications built on .NET technologies.
- Strong development and solve experience with Oracle, SQL Server or any other RDBMS.
- 8+ prior development experience in Oracle SQL and PLSQL and should have worked on complex SQL queries.
- Hands-on Knowledge in SQL Server (T-SQL) and HTML and Style Sheet Creation (CSS).
- Hands-on knowledge of Informatica/SnapLogic development.
- Experience in scripting using PowerShell and/or other automation tools like MS PowerApps or Power Automate.
- Expertise on incident, problem, change, and release management following ITIL processes.
- Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager.
- Experience working with third-party vendor applications.
- 5+ years of prior experience working with DevOps and Scrum methodologies. Average understanding in project management methodologies, tools, and standard process.
- Demonstrated abilities to take the initiative to respond to constantly evolving priorities.
- Effective engagement with senior leaders.
- Ability to facilitate discussion, decision-making, and conflict resolution.
- Onboard new hires to their role and ensure timely readiness.
- Provide coaching/mentoring and performance development for their team members.
- Ability to handle strict timelines, issues & ensure quality of work you're doing.
- Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.
- Previous experience supporting and administrating Oracle databases, terminal-served applications (Citrix) and JVM hosted apps (Jboss).
- Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.
- Fluent English to constantly connect with people from different countries across the globe.
Desirable Skills/Experience
- Familiarity with life sciences (Pharma) domain concepts, workflow, and terminology.
- Experience with one or more of the following is an added advantage:
- Manufacturing Execution Systems
- Manufacturing process control systems
- Material handling and movement systems
- Warehouse Management Systems
- Experience working with Windows Server, Oracle Databases, Microsoft Visual Studio, and SQL Developer.
- Understanding of FDA regulations like GxP and 21 CFR Part 11.
- Experience in setting up and managing application environments.
- Mindset to support business-critical applications.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we are driven by our commitment to deliver accelerated growth for AstraZeneca and make people's lives better. We thrive in our often intense environment by seeking out new challenges and working towards innovative solutions. Our inclusive community supports each other on our journeys while embracing lifelong learning. With global opportunities and a focus on sustainable practices, we are dedicated to making a positive impact.
Ready to make a difference? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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