Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: SCP Operations Manager
GCL: E
Introduction to role
The Scientific Computing Platform (SCP) is a foundational capability for HPC and scaled computing solutions. Embedded within the Research D&A organization, it is central to analytics products focused on computational chemistry, imaging, multi-OMICs, structural biology, data science, and AI. The SCP team is accountable for the end-to-end delivery of high-performance analytics products, with an emphasis on the HPC experience. We combine modern HPC with a powerful DevOps stack and cloud-native technologies to power research and development at AstraZeneca.
Accountabilities
We are seeking a passionate Technical Lead for Operations and Support to join our distributed team. The successful candidate will have oversight of all first- and second-line support activities for scientific computing services including HPC job scheduling, scientific applications, and web-based analytics portals. You will represent the platform to our scientists, seek to understand user experience and changing requirements, and ensure that the platform is constantly adapting and improving. This crucial role has responsibility for daily operations, from physical assets through to the private cloud platform and user-facing applications and services. You will own the service desk and operations team remit and prioritization, and participate in regular coordination with SCP Tech Leads representing other areas of the platform and product offerings.
What you'll do:
Oversee the platform's daily IT Service Management processes, operations, and user support
Lead and drive the team in good IT service management practices
Ownership of operational processes across the platform, including Incident Management, Problem Management, and Change Management
Continually improve the overall user experience, considering ease of use, availability of computing resources, and quality of technical support
Continually optimize, define, and document operational procedures, drawing from established frameworks such as Site Reliability Engineering, Lean, and ITIL
Responsibility for enterprise service management in ServiceNow
Lead change processes including testing, preparation, and multi-channel communication to users and partners
Establish and monitor operational metrics representing platform health and set Service Level Objectives to define delivery expectations
Shape the development of operational dashboards, telemetry, and alerting
Essential Skills/Experience
Extensive experience as a leader and individual contributor in enterprise IT services operational and support roles
ITIL certification
Evidence of pragmatic application of ITIL in a dynamic research computing environment
Knowledge of scalable computing architectures, and scientific application management in a high-performance computing environment
Experience in managing IT infrastructure including assets, vendor support contracts, and license management
Solid foundation in DevOps processes, configuration management, and agile methodologies
Strong problem-solving skills and a continuous improvement approach
Ability to create high-quality communications or documentation for both technical and non-technical audiences
Demonstrable experience in incident response, problem resolution, and root cause analyses to prevent a recurrence
Experience in auditing, utilization analysis, and report generation for IT services and shared systems
Strong drive for automation and the creation of self-service offerings
Desirable Skills/Experience
Site Reliability Engineering
Experience in healthcare or pharmaceutical domains
Expertise with the Linux operating system as a user or administrator
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Join a team with the backing and investment to win! You'll be working with cutting-edge technology. This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare. From exploring data and AI to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future with the backing you need from across the business.
Ready to make an impact? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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