Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job title: Lead Consultant - Enterprise Platform Systems
Career level: E
Introduction to role
The Universal Service Experience (USE) Platform Systems Admin and Technical Services Lead is responsible for overseeing the USE platform’s systems administration, strategic management, operation, and continuous improvement. The role supports the Enterprise Platform Owner in ensuring the alignment of the platform’s delivered services with business needs, whilst managing demand and user/systems administration to deliver measurable, high-quality employee engagement service. The USE Platform Systems Administrator and Technical Services Lead plays a critical role in the successful delivery and operation of the USE platform’s services, ensuring they are reliable, scalable, secure, and follows regulatory policy.
In collaboration with the USE Platform Technical Owner and Platform Architect, the role involves maintaining a collaborative partnership with both the AstraZeneca business customers, the wider AstraZeneca business, integrated systems owners, and the MoveWorks organisation. This collaboration enables the platform team to prioritise and schedule technical change whilst minimising impact on the ongoing BAU services. The role involves proactively collaborating with key AZ business and technology customers to provide guidance in the service success focus areas determined as crucial to helping AstraZeneca achieve desired outcomes.
The USE Platform Systems Admin and Technical Services Lead is responsible for the system administration of the USE platform, using the MoveWorks Control Console to manage user access, security privileges, system features, and workflows automating processes. Additionally, the role also involves the ownership of the USE platform’s backlog of updates and technical changes, responsible for leading prioritisation of the backlog entries and managing the release lifecycle. By owning and maintaining a pipeline of demand, the process of engaging the USE Platform Ops team to ensure standards are maintained, solutions are found to business outcomes using an Out of the Box (OOTB) functionality is streamlined. They will also keep on top of the day-to-day delivery and quality of service, presenting a single point of escalation in response to major incidents and root cause analysis.
Accountabilities
- Lead the definition, design, and build of USE Enterprise Platform service demonstrating MoveWorks “Copilot for the Enterprise”, “Service Management for Enterprise” to address the AZ employee experience challenges and objectives.
- Work within larger enterprise transformation programmes to configure the business-aligned USE Enterprise Platform to complement AstraZeneca’s employee experience enhancement agenda.
- Attend the Platform’s Service Review Board, prioritising backlogged platform upgrades/patches, recording key service changes, and managing service risk and issues.
- Leading release management engaging with the Platform Engineers to manage platform change, whilst providing guidance, mentoring, and performance management.
- Administer the USE Platform, Employee/group delegated permissions, aligned with the managed RBAC set of personas, forms, workflows, and knowledge ingestion.
- Foster a collaborative environment, working closely with other IT teams, other AZ strategic platform service managers, the AZ business, and external vendors such as MoveWorks and ServiceNow.
- Identify training needs and opportunities for platform engineering team members to enhance their skills and capabilities.
- Identify key enablers to further enhance the USE Enterprise Platform and employee empowerment, and ensure they are implemented.
- Supervise technical debt and ensure in the long term it is removed through a strong relationship with MoveWorks.
- Manage diverse multi-discipline teams within an inclusive team culture where people are recognised for their contribution.
- Manage the day-to-day operations of USE platform, ensuring its availability, reliability, and performance.
- Manage Service Level Objectives (SLOs) and Platform critical metrics with MoveWorks and internal business customers, supporting GBS’ delivery of service.
- Lead the resolution or root causes of platform-related incidents and problems, minimising impact on the USE services.
- Oversee the pipeline and scheduled implementation of changes and releases to platform services, ensuring minimal disruption and alignment with business objectives.
- Continually monitor and manage platform performance and capacity to ensure it meets current and future business requirements.
- Collaborate with the AstraZeneca business, MoveWorks, and integrated platform owners e.g., ServiceNow and WorkDay, to forecast demand for USE services, including pipeline, and plan capacity accordingly.
- Plan and secure USE platform Operations and Support resources to meet demand and ensure optimal utilisation of the platform capabilities.
- Engage with AZ Business, GBS, HR, IT, and Finance customers to understand their ongoing requirements and translate them into USE platform service capabilities to be prioritised within the platform pipeline of demand.
- Prioritise USE platform demand requests based on business impact, urgency, and resource availability.
- Collaborate with the USE Platform Owner and Architect in developing and driving the USE platform strategic roadmap for services, ensuring alignment with business goals and technology trends.
- Collaborate with MoveWorks and platform owners of integrated AZ strategic platforms to identify and implement improvements to services using new technologies and standard processes.
- Drive innovation by exploring and adopting emerging technologies that enhance platform capabilities and deliver business value.
- Develop and enforce USE platform service policies and procedures ensuring compliance with data protection and privacy industry standards and regulations (HIPPA, GDPR etc).
- Identify and mitigate risks associated with USE platform services including security operational and compliance risks.
- Continually measure services and generate reports on platform availability performance compliance and improvement initiatives.
Essential Skills/Experience
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Mathematics, Statistics or a related field, or equivalent experience
- Demonstrable experience in the delivery of large-scale technology transformation projects
- Solid understanding and experience deploying and managing technical services across a complex global enterprise
- A demonstrable understanding of Generative AI / Machine Learning capabilities Large Language Models and use cases for enhancing Employee Experience demonstrating and ingesting corporate knowledge
- Experience of providing ITSM in a large enterprise. The service elements performance measures demand management and customer relationship management
Demonstrable experience of managing change and incidents for a system or platform using ServiceNow
Experience in administering use access using Microsoft's Active Dirtectory/Entra-ID
- 5+ years of experience in IT service management platform management or a related role
- Demonstrable experience in managing technical platforms and delivering high-quality IT services
- In-depth understanding of knowledge management principles article indexing techniques and data governance practices. Familiarity with IT service management (ITSM) ITIL processes
- Excellent project management skills with the ability to manage multiple projects simultaneously
- Strong problem-solving solve skills with an in-depth experience of incident management
- Demonstrated ability to work in a fast-paced meaningful varied environment experienced in managing system releases management of change
- Understanding of Scrum (Agile) support development practices
- Certified ITIL v4 Foundation or higher certifications
Desirable Skills/Experience
- Experience in the pharmaceutical industry or related fields
- Advanced degree or equivalent experience in Computer Science Information Technology Business Administration Mathematics Statistics or a related field
- Good understanding of AI/ML Governance Ethics Management
- Training in an understanding of Generative AI/ML Deep Learning Models providing technical context to USE Copilot potential issues
- An understanding of knowledge management practices their importance to a global organisation
- Relevant foundation certifications in MoveWorks ServiceNow ITSM or related areas are a plus
- ITIL v4 Service Management Certification
- PMI Project Management Professional (PMP) Certification
- Experience in Lean & Agile Ways of Working
- Good storytelling capability
- Demonstrable People/Process Management skills
- Proficient in communicating with managing key business technical customers
When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect work at pace challenge perceptions. That's why we work on average a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique ambitious world.
At AstraZeneca our work has a direct impact on patients transforming our ability to develop life-changing medicines. We empower our teams to perform at their peak combining innovative science with leading digital technology platforms. Join us at this crucial stage as we become a digital data-led enterprise driving cross-company change to disrupt an entire industry.
Ready to make an impact? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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