Lead Consultant - Aternity Service

Job Title: Lead Consultant - Aternity Service

GCL:E

Introduction to role

Are you ready to redefine an industry and change lives? As a Lead Consultant (Aternity Service Engineer), you'll play a pivotal role in designing, developing, implementing, and supporting End User Experience Tools & Services. Your expertise will be crucial in planning, analyzing, designing, developing, testing, and implementing solutions that transform our ability to develop life-changing medicines. Collaborate closely with third-party suppliers and provide recommendations on improvements while supervising performance and supporting maintenance of deployed solutions. Embrace the challenge of adhering to AstraZeneca's lifecycle methodology and practices, ensuring your solutions impact applications and infrastructure effectively.

Accountabilities

• Develop technical expertise and share knowledge with project and service teams working on Enterprise IT Management Tools & Systems.
• Drive enablement and capability plans for technology administration within service teams.
• Propel IT value through clear enablement and capability plans.
• Support technical design reviews, ensuring consistency to AZ Architecture Roadmap, Information Services Strategy, High-Level Designs, and regulatory standards.
• Lead the preparation of cases, Request for Proposals, supplier selection, and proposal evaluation.
• Drive infrastructure solutions aligned with target benefits and expected value.
• Spearhead the design, development, configuration, and documentation of infrastructure components.
• Gather and leverage management reporting information on existing infrastructure solutions and services.
• Perform maintenance and support activities, routine analysis, and evaluation on resource requirements to maintain or expand service levels.
• Support problem investigations within existing solutions using ITIL principles.
• Identify and propose innovative solutions to improve service performance.
• Provide 3rd level hands-on configuration, management, and fix as the technology SME.
• Steward vendor & platform management (e.g., Riverbed) in line with AZ standards.

Essential Skills/Experience

• Relevant qualifications/experience in End User Experience Management tooling; notably the Riverbed stack
• Evidence of designing, implementation, and integration of innovative infrastructure management system and services
• Prior experience in an Information Services/Information Technology environment with good eye for business
• Demonstrable experience of managing relationships with 3rd party suppliers
• Experience of working within a quality and compliance environment and application of policies, procedures, and guidelines
• Superb communication, facilitation, and collaborator engagement skills
• Familiarity with working in an international, multi-time zone support environment
• Good communication skills supporting joint working with geographically remote colleagues
• Consistent record of designing, engineering, and supporting enterprise management and monitoring tooling
• Design and develop tools/applications integration solutions
• Ability to interpret and communicate technical information into business language
• Demonstrate strong cyber security awareness in the application of service and technology management
• Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with 3rd parties

Desirable Skills/Experience

• Well versed in ITIL practices and process
• Good understanding of IT Service Management Processes
• Background in large-scale enterprise or regulated environments
• Demonstrate initiative, strong customer orientation, and cross-cultural working
• Experience in working with IT Infrastructure Management Tools, APIs & Integration
• Experience in scripting languages like JavaScript, PHP, Python, Perl, etc.
• Experience working with lean principles such as kaizen, genba, tier metric management/six sigma
• Experience with Observability technologies such as Splunk

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we couple technology with an inclusive mindset to cross international boundaries and develop a leading ecosystem. Our diverse teams work cross-functionally at scale, bringing together the best minds globally to uncover new solutions. We think holistically about applying technology, building partnerships inside and out. We drive simplicity and efficiencies to make a real difference. With cutting-edge science combined with leading digital technology platforms and data, we empower the business to perform at its peak. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise.

Ready to make an impact? Apply now to join our team!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.