Director - Omnichannel Operations, Quality and Governance

Job Title: Director: Omnichannel Operations - Quality and Governance

Career Level: F

Accountabilities:

As the Director, you will set the vision and standards for omnichannel quality assurance and governance. You will encourage and empower teams to achieve outstanding quality levels while encouraging a culture of continuous improvement and accountability. Your responsibilities include supervising quality operations across regions and business divisions, partnering with delivery teams to ensure consistent, compliant, and high-quality omnichannel experiences.

Essential Skills/Experience:

• Bachelor’s degree or above in relevant area
• A minimum of 12+ years of experience associated with supporting large organizations in a role associated with operations delivery or quality management
• Knowledge of Omnichannel enabling technology MarTech (Marketing Technology) platforms and how they are leveraged to enable various aspects of customer experience
• Experience leading a crossfunctional team of resources that work towards a common objective
• Defining and/or delivering various elements of digital, multichannel, or omnichannel marketing campaigns
• Shown leadership and coordination of resources to deliver in line with a single cohesive strategy
• Project Management including risk mitigation & planning associated with sophisticated programs
• Understanding key concepts associated with Content, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization
• Ability to interpret data from A/B and Multivariate testing; device and cross-browser testing; usage of automated testing tools
• Experience serving in Commercial Operational function within a Healthcare/Pharmaceutical company
• Excellent collaborator management and communication skills, with the ability to influence and present to senior leadership.
• Diligent with outstanding interpersonal and project management skills.

• This function requires strong leadership and ability to collaborate across the organisation within business services, PODs, Vendors, IT and regional in-market teams.

Desirable Skills/Experience:

• Pharmaceutical marketing/testing/measurement experience
• Experience with audience/personalization platforms (e.g., Tealium Audience Stream)
• Experience with testing tools like Selenium, device clouds
• Experience with JIRA and Confluence
• Knowledge or understanding of the following tools: Confluence, DevOps/GitLab (CI/CD), ServiceNow (SNOW), Salesforce (Sales/Service/Marketing/Data Cloud), Veeva CRM, Adobe Experience Cloud, Tealium Audience Stream, AWS, Tagging and attribution tools.

AstraZeneca offers an environment where you can delve into intellectually stimulating work that keeps you engaged every day. Join a versatile distributed team that powers AstraZeneca to better serve patients. We demonstrate exciting new technology and digital innovations to accelerate our evolution, strategically looking ahead to new challenges. With countless opportunities available, this is the place to build an outstanding reputation while chipping in to something bigger.

Ready to make an impact? Apply now to join AstraZeneca's diverse team!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.