Director, ETS - Ops Enablement Infrastructure Tooling and Automation

Job Title: Director, ETS - Ops Enablement Infrastructure Tooling and Automation

Career Level - F

Introduction to role

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have an outstanding workplace culture that encourages innovation and teamwork. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized, and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to delivering excellent service and technologies to ensure our IT services meet current and future business needs.

Accountabilities

The Ops Enablement function within the Workplace & Enterprise Services function is accountable for:

• The AZ Observability strategy, delivering Enterprise Management, Monitoring & Security Tooling and the definition and execution of an AIOps capability unlocking significant business benefit through a transformation in how Infrastructure Platforms and the Applications that are run on them are maintained.

• The core ServiceNow Platform, supporting a federated development model and unlocking significant value to the broader organization.

• Building and running a capability to enable colleagues to exploit our services focused on driving business value beyond availability and currency, supporting the Business aligned Technology Groups (BTG) groups through the creation of Centers for Enablement.

The Management Tooling Services lead role is accountable for the strategy, consolidation, simplification, and delivery of the tools employed across AstraZeneca to manage and supervise the End User Technology & Infrastructure landscape. With a focus on Observability and end-to-end business outcomes, transforming the way that our technology platforms are maintained, this role will work closely with the Security Tooling Services Lead, the Data & Insights Lead, Integrations Lead, and Visualizations Leads to drive an AIOps strategy passionate about proactive, pre-emptive management and monitoring, radically improving User Experience, eradicating end-user generated incidents across AstraZeneca’s Application Portfolio and driving uptime and availability across all platforms.

The Management Tooling Services Lead Role has:

• Ownership and accountability for the Management and Monitoring Tooling service, including budget, contracts, service management, and operational excellence.

• Govern the upgrades and compatibility of the Management and Monitoring Tooling services to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively.

• Simplify and standardize the environment so our technology is current and delivers a great customer experience.

• Engage with key Stakeholders and Customers to ensure these technologies meet customer needs.

• Deliver service improvements to these technologies to ensure they are simple and effective to use.

• Handle our technology partners effectively to ensure AZ is on the forefront of technology innovation, both benefiting from and crafting our partners' roadmaps.

• Lead and continuously develop a deep technical team building a function that drives differentiation in how we leverage, integrate, and embrace technology and leverages tooling technology to drive automation.

• Accountable for Risk and Compliance across the services.

• Responsible for the definition of successful reasons, interlocking investment to drive technology transformation.

• Be a key member of the Workplace and Enterprise Services – Ops Enablement Leadership Team to ensure that the team continues to develop and grow and that strategies are aligned and executed effectively.

• Reports to the Workplace & Enterprise Services – Ops Enablement Director.

Essential Skills/Experience

• Significant IT experience in Leading Global Services

• Must have experience in handling and delivering Enterprise Management and Monitoring Tooling capabilities with a solid technical understanding in this area, underpinning a strong service and customer experience focus.

• Must have managed large upgrades and implementations of technology solutions in a global company.

• Must have managed budgets

• Must have experience of taking care of Internal Audit, Risk, and Compliance.

Skills and Capabilities

• Strong technical understanding of Enterprise Management and Monitoring Tooling

• Strong Team member Management

• Strong Supplier and Vendor Management

• Good technical understanding and naturally driven to leverage technology to digitize and optimize our business appropriately

• Experience of developing and improving global Services across international sites and a dispersed team

• Familiarity with working in an international, multi-time zone support environment.

• Strong People, Team Leadership, and Management skills, with demonstrable evidence of crafting high-performing teams and delivering operational excellence.

• Natural ability to continually challenge and lead change in pursuit of excellent customer service.

• Strong written and verbal communication skills.

• Operationally and politically astute and tenacious, being able to cut through issues to deliver excellent customer service.

Desirable Skills/Experience

• Experience working in the Biopharmaceutical/Life Sciences industry

• SDLC, Agile & Scrum methodologies

• Handling large global teams

• Experience working in different countries/cultures

• Confidence addressing large internal and external audiences

• Awareness of technical landscape and technologies such as Tanium, SolarWinds, Netbrain, Netbox, and batch schedulers

• Experience in running tooling in an environment where IT Observability is mature

When we put unexpected teams in the same room, we unleash ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Join us at AstraZeneca where you'll be working with brand new technology. This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare from exploring data and AI to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future with the backing you need from across the business.

Ready to make an impact? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.