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Director, Commercial IT – Platform Engineering (Patient Platforms)

Posted date Jun. 05, 2025
Contract type Full time
Job ID R-228284
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Why choose AstraZeneca India?

Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.

The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.

Who do we look for?

Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.

Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.

Success Profile

Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.

Tech innovators

Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.

Ownership takers

If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.

Challenge seekers

Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.

Proactive collaborators

Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.

Responsibilities

Job ID R-228284 Date posted 06/05/2025

Job Title: Director, Commercial IT – Platform Engineering (Patient Platforms)

About Commercial IT

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan – and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico – and in markets all over the world.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

Introduction to role:
Are you ready to lead the charge in transforming patient platforms and associated technologies? As the Director of Commercial IT – Platform Engineering, you'll be at the forefront of innovation, overseeing the end-to-end ownership and accountability of solutioning, design, development, execution, and operational management of production. Dive into technologies like Salesforce Communities, Health Cloud, AgentForce, Einstein, Salesforce Voice over AWS, and AppExchange implementations. Collaborate across engineering roles, testing capabilities, and business units while working closely with third-party suppliers to drive success.

Accountabilities:
• Maintain deep working knowledge of platforms/products/infrastructure aligned with our global estate (US, ROW: LATAM, AsiaPAC, ANZ, Europe & Middle East)
• Lead build, test, and deployment activities for assigned platform and IT product initiatives
• Serve as the voice of technical expertise to peers and 3rd party development suppliers ensuring alignment to AZ IT and Commercial IT standards
• Oversee platform engineering resources to validate business and functional requirements
• Act as an internal consultant on key assigned platforms and technologies for IT and business partners
• Evaluate new technologies/application features and recommend strategic roadmaps through prototyping
• Refine business requirements, set priorities, resolve issues, and deliver innovative solutions
• Collaborate with regional solution architects and capability teams to co-create functionalities with strategic markets
• Demonstrate understanding of AstraZeneca’s application development processes – handle CI/CD pipelines and DevOps WOW
• Lead, mentor, and coach the AZ Application Development team globally to enhance throughput and quality
• Drive alignment with cyber security standard processes ensuring platform security

Continuous Improvement and Innovation:
• Partner with Platform Success Lead(s) on continuous improvement opportunities within platform/product backlogs
• Identify new hardware/software technologies for specialized business needs
• Identify process issues and implement changes to improve IT efficiency

Essential Skills/Experience:
• Understanding of the Salesforce technology stack – Salesforce Health Cloud, Salesforce Voice, Salesforce Communities mandatory
• Understanding and use integration patterns – experience designing, implementing MuleSoft mandatory
• Consistent record of crafting and operating critical applications
• Experience working with and influencing business and BA’s around Salesforce architecture and designs
• Experience supporting and guiding development teams
• Expertise in application design patterns and processes
• Prior experience in an Information Services/Information Technology environment with good eye for business including SaaS & professional services contract management 
• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team
• Minimum bachelor's degree and engineering experience 

Desirable Skills/Experience:
• Einstein 1, AgentForce, and Voice AI experience

At AstraZeneca, we are passionate about making a meaningful impact on patients' lives. Our work combines cutting-edge science with leading digital technology platforms to empower the business to perform at its peak. We foster an environment where curiosity to learn, grow, and develop is at the heart of what we do. With a dedication to innovation and a spirit of experimentation, we offer countless opportunities to explore new technologies and transform the roles of colleagues. Join us in a dynamic environment where your personal and professional journey is filled with unlimited potential.

Ready to take the next step in your career? Apply now to join our team!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

50200081 F ITSE Operations

Reasons to Join

Thomas Mathisen

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Sales Representative Oslo, Norway

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Christine Recchio

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Sales Representative California, United States

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Stephanie Ling

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

Sales Representative Petaling Jaya, Malaysia

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

What we offer

We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.

Lifelong learning

Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.

Autonomy and reward

Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.

Health and wellbeing

An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.

Inclusion and diversity

Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.