Site IT Technical Manager

Job Title: Site IT Technical Manager

Introduction to role:

Are you ready to lead a dynamic team of IT professionals dedicated to transforming the technological landscape at your site? As a Site IT Technical Manager, you'll play a pivotal role in enhancing IT infrastructure, tools, and services that empower our workforce. With a deep understanding of ETS technologies and services, you'll collaborate with the Site IT Technical Lead and service capability owners to document and optimize the site's technical landscape. Your mission is to ensure that our IT services meet current and future business needs, while engaging the local workforce in adopting new technologies. You'll represent the Site IT Technical team in discussions with stakeholders and leadership, ensuring consistent delivery of services aligned with our IT strategy. Are you ready to make an impact?

Accountabilities:

- Service Delivery and Performance: Drive high user satisfaction with IT services, collaborating with teams to improve services and satisfaction scores.

- Expectation Management: Educate colleagues on effective use of IT services.

- Service Monitoring: Track and manage performance of locally owned IT services using dashboards.

- Standards and Engagement: Manage local infrastructure and engage with global IT processes.

- Issue Resolution: Act as the main contact for urgent IT service issues, ensuring swift resolution.

- Specialist and VIP Services: Deliver specialized IT services consistently with global standards.

- Infrastructure Management: Oversee lifecycle and health of local IT infrastructure.

- Asset and Project Support: Collaborate on asset provisioning and support project planning.

- Compliance: Ensure IT operations meet regulatory and security standards.

- Technology Promotion: Encourage use of ETS technology.

Essential Skills/Experience:

- 3-5 Years of Experience in a Service Manager role, with a proven track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organization. Experience of service delivery and exploitation.

- Fluent in English written and spoken.

- Strong technical understanding across a range of technologies/domains.

- Strong working knowledge of ServiceNow ITSM Toolset or similar.

- Proven experience managing local vendors, contracts, renewals, RFP activities.

- Leader and team player – sets example for team or coaches others, effective collaboration across your region with your peers.

Desirable Skills/Experience:

- Experience in the Bio/Pharma or Retail industry.

- Passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.

- Communication and engagement skills and a proven relationship management professional.

- Strong stakeholder skills to manage local negotiations, expectations and resolutions.

- Experience working in a standards/governed/compliant environment.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we leverage technology to impact patients and ultimately save lives. Our purpose-led global organization is committed to pushing the boundaries of science to discover and develop life-changing medicines. We empower our business to perform at its peak by combining cutting-edge science with leading digital technology platforms. Join us at a crucial stage of our journey as we become a digital and data-led enterprise, driving cross-company change to disrupt the industry. Here, you can innovate, take ownership, and explore new solutions in a dynamic environment that offers countless opportunities to learn and grow.

Ready to make a difference? Apply now to join our team!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.