Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Site IT Technical Manager
Career Level: E
Introduction to role:
Are you ready to lead a dynamic team of IT professionals and drive technological advancements at your site? As a Site IT Technical Manager, you will spearhead improvements in IT infrastructure, tools, and services, ensuring they align with current and future business needs. Your expertise in ETS technologies will be crucial in documenting workforce requirements and representing the Site IT Technical team among partners. You'll ensure consistent delivery of services like AskIT, Onsite & VIP services, manage local contracts, and keep your team informed and engaged. Are you up for the challenge?
Accountabilities:
1.Service Operations & SLA Management
Ensure incidents, service requests, and changes are resolved or fulfilled within SLA.
Drive improvements in CSAT through timely resolution and proactive communication.
Monitor performance dashboards and take corrective actions as needed.
Act as a customer concern point for high-priority service issues.
Ensure the highest levels of user experience and satisfaction for all services delivered.
2. End-User Technology Support
Manage support and maintenance of meeting room and AV infrastructure.
Fix recurring hardware/software issues and maintain documentation.
Partner with facilities and vendors to ensure a seamless tech experience.
Support asset build/provision services and project planning/delivery for site impact and change.
3. Team Leadership & Development
Lead and mentor a small team of on-site IT engineers.
Plan daily operations, allocate responsibilities, and track productivity.
Conduct team reviews, training, and development activities.
4. Vendor & Procurement Coordination
Collaborate with the procurement team on asset purchasing, inventory tracking, and vendor evaluation.
Manage technology partners effectively to ensure world-class service levels.
5. Stakeholder Engagement
Build trust-based relationships with internal business collaborators.
Provide regular service reviews and proactively identify improvement areas.
Understand business priorities and align IT service delivery accordingly.
Manage expectations and enable colleagues to exploit services through communication, education, and awareness.
6. Compliance & Documentation
Ensure compliance with IT security policies, audit requirements, and relevant regulations.
Maintain accurate records for hardware, software, incidents, and procedures.
Oversee lifecycle management of local infrastructure to ensure resilience and minimize business risk.
7. Service Innovation & Strategy
Find opportunities to automate, consolidate, or rationalize IT service delivery.
Support the development and promotion of IT Remote Service Channels.
Drive a culture of self-service and the use of global workflows.
Contribute to the overall service strategy.
Essential Skills/Experience:
Technical Expertise: Solid understanding of IT infrastructure, end-user computing, and AV systems. Proficient with asset lifecycle management and ITSM tools (e.g., ServiceNow, Jira). Strong working knowledge of Windows OS, Office 365, network basics, and device management. Possess deep technical understanding across various technologies.
Leadership & Team Development: Demonstrable ability to lead technical support teams and manage performance. Good interpersonal and conflict-resolution skills. Adept at mentoring and developing team members effectively, fostering an open, honest, accountable, and collaborative environment.
Service & Process Management: Experienced in managing SLAs, CSAT metrics, and operational KPIs. Familiar with the ITIL framework (ITIL Foundation certification preferred), including change and incident management processes. Passionate about delivering world-class service, consistently striving for improved performance and user experience.
Communication & Collaborator Engagement: Excellent verbal and written communication skills; fluency in English is essential. Proven relationship management professional with good communication and engagement abilities. Experienced in presenting service updates and engaging with leadership teams. Possess a proactive and customer-centric approach. Skilled in managing local negotiations, expectations, and resolutions, demonstrating strong influencing, networking, and team working abilities.
Vendor Management: Manages vendor relationships and contracts to ensure service level alignment and optimal performance.
Desirable Skills/Experience:
NA
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, you'll be part of a team that combines innovative science with leading digital technology platforms to transform our ability to develop life-changing medicines. Our work directly impacts patients' lives by empowering the business to perform at its peak through data analytics, AI, machine learning, and more. With investment backing us every step of the way, we drive cross-company change to disrupt the industry while fostering innovation in a dynamic environment.
Ready to make a difference? Apply now to join our team!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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