Manager, Global Clinical Solutions

Job Title: Manager, Global Clinical Solutions

Introduction to role

Global Clinical Solutions (GCS) drives the delivery of services and technology for AstraZeneca for its internal and external partners. The Manager, GCS supports teams to improve process effectiveness and performance in operational processes/procedures within the department, as well as providing support and guidance in the development of processes owned by Global Clinical Solutions. Individuals with this job will coordinate/lead and deliver GCS services across projects and/or other activities that enable delivery of Clinical Development programs to time, cost, and quality across all delivery models. They may be assigned one or more roles relating to the development and maintenance of processes, systems, and services. All Managers, GCS will lead and project run improvement projects as needed.

Accountabilities

As a member of a specific activity team, the Manager, GCS:

• Coordinates and delivers GCS services and coordinates life cycle management and business continuity for projects, services, and technology. Provides authority support to user communities including:

I. Conducting relevant process/system/tool trainings

II. Facilitating knowledge sharing

III. Establishing standard methodologies

IV. Ensuring communication with relevant partners across GCS and AZ

• Conducts critical analyses of processes and tools to define business usage and finds opportunities to improve efficiency/effectiveness of systems/services/processes whilst reducing business continuity risks. Chips in to and/or develops cases for continuous improvement projects.
• Leads or handles business improvement projects according to lean principles, including planning, prioritizing, implementing, and tracking delivery.
• Acts as a source of knowledge in one or more areas of GCS.
• Supports the implementation of changes to improve the way various functions and teams perform.
• Evaluates and monitors the performance and efficiency of programs to ensure that program implementation is on target.
• Responsible for training colleagues to use continuous improvement in the new ways of working and embed change culture.
• Grows capabilities, applies new approaches to improve work; and has a positive impact on team performance creating learning opportunities for others.
• Responsible for knowledge management of continuous improvement activities and ensuring that the knowledge is used in the selection and execution of future activities.

Essential Skills/Experience

• University degree in related subject area, preferably in biological science or healthcare-related fields, such as medicine, nursing, or equivalent experience
• Ability to work collaboratively; shown organizational and analytical skills, and shown skills to deliver to time, cost, and quality
• Good project management skills
• Excellent knowledge of spoken and written English
• Strong business communication, partner management, and presentation skills
• Well-developed organizational and social skills
• Ensures risks and issues management to ensure effective delivery. Authoritatively applies issue routes and governance to gain traction and deliver rapid solutions
• Shares lessons learned and standard methodology recommendations with relevant partners to drive continuous improvement
• Builds relationships and achieves results without line management input
• Curious and self-motivated

Desirable Skills/Experience

• Expert in their relevant service
• Experience of utilizing standard process improvement methodologies (e.g., Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement
• Some experience of Quality Systems and Quality Management, including process definition and process improvement, ideally within an Information Systems environment
• Experience in multiple fields of clinical development
• At least 2 years experience in Drug Development within a pharmaceutical or clinical background
• Understanding ICH GCP guidelines in relation to study delivery
• Experience of working in a global organization with complex/geographical context

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.