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Director-Commercial IT & Digital

Posted date Apr. 28, 2025
Contract type Full time
Job ID R-225355
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Why choose AstraZeneca India?

Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.

The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.

Who do we look for?

Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.

Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.

Success Profile

Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.

Tech innovators

Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.

Ownership takers

If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.

Challenge seekers

Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.

Proactive collaborators

Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.

Responsibilities

Job ID R-225355 Date posted 04/28/2025

About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

Background:

At AstraZeneca, our IT organization is at the forefront of technology, driving business digitization and transformation. In Commercial IT, we've shifted from a reactive approach to a strategic, proactive, value-driven team. We aim to enhance patient and Healthcare Professional (HCP) journeys through digital innovation, supporting business growth with impactful launches, field effectiveness, and digital/omnichannel capabilities, all grounded in strong business partnerships.

Key focus areas currently are:

  • Omnichannel and digital marketing for patients and HCPs
  • E-commerce and consumerization
  • Internal innovation
  • External innovation with partners and start-up ecosystems
  • Automation and simplification, leveraging artificial intelligence
  • Analytics, insights, and data governance
  • Support and implementation of business systems for office and field operations

Role Overview:

The Digital Solutions Delivery Director is responsible for empowering the field force, sale team and supporting internal (non-sales) functions in driving efficiency and productivity at scale. This role demands a collaborative and proactive approach to working with internal and external stakeholders to understand India's business priorities and challenges and to deliver effective solutions.

Success in this role requires the following skills:

  • Comprehensive Business Analysis skill
  • Entrepreneurial mindset
  • First principle based thinking
  • Project and program management
  • Strong written and verbal communication
  • Collaboration across functions and geographies
  • Stakeholder management
  • Solution design
  • Risk management
  • Change Management
  • Assertive while maintaining calm and composed demeanor
  • A continuous learning mindset to adapt to the evolving technology landscape

Core Accountabilities:

  • Enable and empower the field force, sales team and supporting functions digitally, driving significant efficiency and productivity.
  • Engage with stakeholders to understand business priorities, proactively identifying digitalization opportunities.
  • Lead projects and programs with precision, managing risks and dependencies, ensuring timely delivery, budget adherence, and alignment with project/program objectives.
  • Ensure that necessary internal/global governance and compliance standards are met and adhered to for every digital projects/programs/initiative
  • Work closely with global cross-functional teams to understand global innovation, innovative pilots successfully deployed elsewhere in the globe, and bring these innovations to India
  • Communicate project progress, updates, and risks to stakeholders, including executives and team members
  • Foster a collaborative team environment, promoting effective teamwork and knowledge sharing.
  • Use the bi-annual Pulse survey to evaluate and improve business and IT satisfaction
  • Engage with tech start-ups through AstraZeneca’s ACatalyst Network for potential collaborations in India.

Essential Skills/Experience

  • Relevant technical degree or equivalent (BTech/MTech with MBA) with strong academic performance.
  • Understanding of the pharmaceutical/healthcare domain.
  • Proven leadership in global organizations with complex, diverse environments.
  • Expertise in relationship-building with senior internal customers and suppliers.
  • Technical proficiency in:
    • Salesforce CRM (Marketing Cloud, Health Cloud, Einstein)
    • Market Tech
    • Digital Health
    • Power BI
    • Application of AI and GenAI
    • Understanding of Workday, Coupa, SAP Concur
  • Strong communication, facilitation, and relationship-building skills.
  • Experience influencing solution directions and adopting standards using architecture strategies.
  • Proven ability to inspire change and challenge conventional ideas.
  • Experience managing relationships with business teams and third-party suppliers.
  • Strategic, big-picture thinking with an understanding of long-term implications.
  • Critical thinking skills, questioning assumptions, and evaluating evidence objectively.
  • Openness to change, adaptable to new insights and circumstances, supporting innovation.
  • Awareness of marketplace developments and their potential impact on AZ
  • Leading team from the front with servant leadership mindset

Desirable Skills/Experience

  • 7+ years with Pharma/Healthcare industry would be a plus
  • Have good connect/good network with digital solution providers (in India) and start-up eco-system

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning,

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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Reasons to Join

Thomas Mathisen

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Sales Representative Oslo, Norway

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Christine Recchio

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Sales Representative California, United States

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Stephanie Ling

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

Sales Representative Petaling Jaya, Malaysia

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

What we offer

We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.

Lifelong learning

Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.

Autonomy and reward

Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.

Health and wellbeing

An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.

Inclusion and diversity

Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.