Corporate Giving Services Operations Service Manager

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

In Global Business Services (GBS) we dare to change the way we work – we are brave, resilient and take smart risks with a focus on simplifying the way we work.  Through our global scale and diverse services, we look to drive value through excellence in delivery, our innovation and expertise.  This requires a team who see no boundaries, can collaborate and challenge the norm while being empowered, motivated and engaged.

We are looking a Corporate Giving Services Operations Service Manager.  As Corporate Giving Services Operations Service Manager (Grant and Contributions Operations) you will be a member of the Corporate Giving Services Management team within the GBS – Compliance Legal & Contracting Operations (CLCO) business unit, and will lead operational activities, accountabilities and processes related to the Corporate Giving (medical education grants, sponsorships, contributions and donations) Center of Excellence.

As the Corporate Giving Services Operations Service Manager, you will be responsible for managing the regional service team and operating model, overseeing operations and process, and managing related financial and human resources. The role is also responsible and accountable for development of the end-to-end governance and processes that will be delivered by specialists. You will need to ensure that the department’s operations are fully compliant with all AZ policies, /guidelines, internal/external disclosure requirements, as well as consistency with expectations and standards. 

This role will be part of the Corporate Giving Services Management team and report directly to the Head of Corporate Giving Services.  The successful candidate will be passionate about connecting with our key business stakeholders across the organisation while delivering effective and efficient services to our Corporate Giving Services partners.  In general, the successful candidate will

• Deliver value to our organisation: By making life easier for our organisation, we release time, money and focus back into our functions while delivering operational excellence on areas of common activity.
• Have the opportunity to help shape and design the future of Corporate Giving Services at AstraZeneca
• Be focused on delivery excellence – from customer service to operational excellence, through the use of technology, analytics and people development

If the above opportunity is attractive, then please apply and join us!

Typical Accountabilities

The role holder will be accountable for:

• Directs efforts of specialists within the Corporate Giving Services team who manage the processing and monitoring requirements to ensure function is fully operational and compliant.
• Ensures creation and execution of services/operational plan for Corporate Giving Services.
• Oversees the Corporate Giving Services Governance Model ensuring strong governance and monitoring of activities is in place.
• Oversees the operations of back office and middle office services provided across the organization.
• Oversees delivery of advice based on AZ policy/practices and on evolving legislation, regulations and guidance that potentially impact staff or processes relevant to the implementation of effective and fully compliant medical education grants, sponsorships, donations and contributions.
• Responsible for customer relationship management, including internal and external stakeholders.
• Ensures policies & review processes reflect most current appropriate business and compliance practices and that team members/partners are trained. Ensures consistency and compliance in review process, policy interpretation, decision rationale, implementation and activity reconciliation.
• Defines and monitors metrics (KPIs, SLAs, etc.) for performance of function.
• Ensures appropriate tracking and reporting mechanisms are in place to meet all company- dictated, government reporting requirements.
• Ensures adequate documentation is maintained to meet corporate standards of compliant record keeping.
• Provides leadership to the team and fosters team performance. Ensures appropriate staffing of function.
• Manages the performance assessment and career development of all direct reports and their staff.
• Has input into the function’s operational budget.

Education, Qualifications, Skills and Experience

Essential

• Bachelor’s or advanced degree in a related field
• Experience in the pharmaceutical industry.
• Demonstrated management experience
• Demonstrated expertise in Medical Education grants, sponsorships, donations, contributions or related business area
• Collaborative management style, responsive, considerate, flexible, assertive and personable
• Experience in developing and mentoring people
• Strong leadership skills, including demonstrated ability to lead teams and cross functional groups to achieve team objectives
• Program and project management experience
• Budget management experience
• Solid presentation skills
• Thorough knowledge of government requirements and policy/guideline adherence

Desirable

• Significant experience in the pharmaceutical industry
• Prior experience in scientific or regulatory areas such as Medical Education, Medical Affairs, Clinical Development & Regulatory Affairs.
• Knowledge of external practice, regulations and guidelines
• Extensive knowledge of industry systems and structure
• Experience with internal/external audit

Preferable industry: Pharmaceutical

OVERALL YEARS OF EXPERIENCE: 6+ years of overall experience related to global people management experience, Service center responsibilities (SLA, KPI, Compliance, etc.)

WHY JOIN US ?

A place to do important work. We connect across the whole business to power each function to better influence patient outcomes and improve their lives. Impactful and valuable, this is where you come to raise your profile and do good for others. Rise to the challenge of shaping the future of an evolving business in the technology space.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.