Contract Operations Specialist

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinkingbigand working together to make the impossible a reality.We'refocused on the potential of science to address the unmet needs of patients around the world. In theContract OperationsSpecialistrole,you'llplay a pivotal role in helping patients access ourlife changingmedicines.

The Contract OperationsSpecialistis responsible forworking with internal/external customers on all aspects of MarketAccess;Master Data, Contracting, Membership, Chargebacks and Rebates. Theyare responsible forthe receipt, analysis, impact,resolutionand posting/reporting of all contractual payments across multiple customer segments including Health Plans, GPOs, Specialty Pharmacies, Physicians and Wholesalers as well asmaintainingall related documentation for those payments. 

The Contract OperationsSpecialistis responsible fordeveloping Market Access contractsincluding:template development, strategy interpretation, language negotiation, approval, and execution. In this role, they will manage and meet deliverables of business operations tomonitor,evaluateand administer claims to be paid and ensure payments areaccurate,timely, formulary compliant and entered in contract systems consistent with agreement terms, following corporate controls/approved guidelines and SOX regulations.  

This individual is expected toestablishand maintain collaborative working relationships with internal/external contacts and peers to ensure effective communication and a high-level of customer service to support successful implementation and execution of contract terms and payments. This individual mustpossessan in-depth knowledge of claims processes, systems and an understanding of Market Access contracting processes and strategies to ensure contract compliance. 

Whatyou’lldo:

• Validate,Monitorand Update Customer Master Data.

• Work with Customer Facing Team and Customers to obtainaccuratemembership rosters

• Process, monitor, review, measure, track,validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks,rebatesand sales data.

• Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensureaccuratecalculation of customer reimbursements.

• Develop andmaintainstrong working relationships tofacilitatethe exchange of key information,understandand address needs, and clarify contract requirements with internal and external customers. 

• Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service.

• Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements and potential business operations capabilities.

• Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements.

• Participate on cross-functional teams lending support and input from a Market Access perspective as well as special projects as assigned by management.

• Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance.  

• Proactivelyseeksand recommends enhancements and improvements in Market Access claims processes, including recommending resources,new approaches, negotiating agreeable solutions, or involving next-level management as needed.

Education, Qualifications,Skillsand Experience

Required for the role

• Bachelor’s degree or 4 plus years of related experience

• 1 plus year of Contract Language Experience

• Logic and mathematical skills

• Highly proficient in Excel, Word & Power Point

• Demonstrated ability to manage multiple tasks/projects simultaneously

• Strong communicationskills

• Strong attention to detail and trends

Desired for the role

• MBA

• Understanding of AZ business model with specific knowledge of contract operations

• Pharmaceutical or related healthcare business experience

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit.There’sno better place to make a differencetomedicine,patientsand society. An inclusive culture that champions diversity and collaboration, andalwayscommitted to lifelong learning,growthand development.We’reon an exciting journey to pioneer the future of healthcare.