Associate Director, Customer Marketing

This is what you will do:

The Associate Director of Customer Marketing will be responsible for obtaining and utilizing contract analytics for QBRs, collaborating with account teams for context, crafting customer check-in narratives, and ensuring consistent branding. They will also develop tailored communication plans and marketing campaigns based on QBR insights. This is a field-based role and reports to the Head, US Access Strategy & Marketing.

You will be responsible for: 

• Shaping the story of the customer check-ins and provide deck to account teams

• Connecting with contract analytics owners to receive computed values to populate QBRs/contract management check-ins with customers

• Connecting with account teams for qualitative context to QC and provide context on QBR/contract management check-ins with customers

• Ensuring consistency in branding and messaging across all customer touchpoints related to QBRs or contract management discussions

• Developing tailored customer communication plans or marketing campaigns based on insights from QBR

You will need to have:

• Bachelor’s Degree in a relevant field of study

• Account Management Experience

• Experience in a marketing role

• Understanding of access utilized by commercial and government payers under the medical and pharmacy benefits 

• Ability to manage and prioritize multiple tasks and projects simultaneously, work independently as well as with a team, possess strong oral, written and interpersonal communication skills

• High level of experience utilizing Microsoft PowerPoint

• Ability to effectively communicate complex business challenges and recommendations to senior leaders

• Up to 25% travel as required.

• The duties of this role are generally conducted in a field environment.  As is typical of a field-based role, employees must be able, with or without an accommodation to: travel by public transportation, automobile, train, or plane; work comfortably in a clinical setting; use a computer; engage in communications via phone, video, and electronic messaging; problem solve; engage in complex and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.   

We would prefer for you to have:

• MBA, MPH, or other advanced degree

• Experience in U.S. managed care

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.