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[Alexion Japan] Senior Manager, Patient Program

Location Minato-ku, Tokyo, Japan Job ID R-190885 Date posted 15/04/2024

This is what you will do:

The Patient Program Manager will report to the Patient Program Lead and will be responsible for the creation and management of patient and family materials for rare disease patients and families in the Japan Medical Affairs Division, as well as the operation of the PSP.

Unlike other chronic diseases, rare diseases have a complex and long patient journey, and the members of the Patient Program are expected to provide patients and families suffering from rare diseases with correct information as soon as possible and various support programs during the treatment phase. We do not only provide information, but also collect and analyze data obtained from Alexion's various assets in order to find insights for each disease. Based on these insights, we will work with our colleagues in Medical Affairs to fill unmet needs and close the medical gap.

You will be responsible for:

  • Our work will be executed as a tactical plan based on Medical Affairs' disease strategy.
  • Management of disease awareness website. Creation of new contents (promotion of proper understanding of diseases, creation of patient stories based on interviews with patients and their families, provision of new information on pain points specific to each disease area), and maintenance of existing contents.
  • Setting and monitoring of KGI and KPI for each
  • At the same time, in handling a variety of digital assets, the candidate will be required to understand and operate in accordance with Alexion's privacy policy and personal information protection regulations.
  • In the course of performing his/her duties, the candidate will be required to interact with a number of internal stakeholders. TA Head of Medical Affairs, Medical Lead, MSL, Medical information, Medical Operation, marketing staff for each disease, sales department, legal department, compliance department, IT department, commercial excellence department, etc.
  • In order to produce each content, we are required to work with many production companies. Quality management, budget management, and time management are required within a set budget.
  • We regularly collect and analyze various data obtained from each asset. Data can come in a variety of formats. For example, data obtained from web analytics, natural language obtained from Patient Support Program (anonymized), etc. Metadata analysis and text analysis using natural language processing may also be performed. (This will be done with specialized external stakeholders).
  • We may also consider introducing customized assets deployed by Global Patient service to Japan.
  • In order to achieve our goals, we are not bound by stereotypes, but will consider new approaches and collaborate with a variety of different industries.

You will need to have:

  • Advanced degree in life sciences, MBA, PhD is a plus
  • Experience in medical affairs is a plus
  • Strong interest or concern for rare diseases.
  • Basic knowledge of local pharmaceutical regulations is mandatory
  • Excellent project management skills
  • Ability to work in a complex environment
  • Excellent communication skills with proven ability to deliver impactful presentations
  • Good analytical skills as applied to medical, scientific, and various data.
  • Ability to motivate and influence others
  • If you do not have experience in a pharmaceutical company, experience in executing digital strategies based on the customer journey in the B to C and experience in project management is a plus.
  • Japanese fluent level, English business level

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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