Senior Omni-Channel Specialist

Do you have expertise in, and passion for providing medical and scientific support? Would you like to apply your expertise to impact the lives of patients in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear – shaping the future by spotting a scientifically-led commercial opportunity and acting now to operationalise and scale it.

What you’ll do

Business Platform and Reporting

• Design and create new data models, dashboards, and advanced analytics features​

• Maintaining and supporting existing Power BI dashboards and reports, handling routine updates, fixing minor issues, and ensuring data is accurate and up-to-date for business users.  ​

• Manage 3rd parties’ data sources to provide regular business dashboards for commercial teams​

• Participate in projects to improve or expand reporting capabilities and execute UAT activities ​

CRM Support

• Optimizing sales force effectiveness to boost execution quality and immediate impact

• Driving customer excellence through integrated CRM, customer-centric strategies, and tailored account management to maximize stakeholder engagement.

• CRM operation - Account type define & update, CRM report enhancement, Design & generation and incorporate CRM report with other sales team related report

Digital Marketing support

• Manage digital vendor to support Marketing Team on campaign coordination and content production.

• Manage PAP/PSP‑related content across online channels and oversee vendor operations to support program enrollment, triage, and patient follow‑up integrated with digital journeys

• Ensure cross‑channel integration and data‑driven reporting to track reach, engagement quality, conversion, media efficiency, and ROI

Essential for the role

Education & Experience

• Bachelor’s degree in Marketing, Business, IT, or related field

• 3–5 years of experience in digital or multichannel marketing

• Experience with CRM and marketing automation platforms e.g., Salesforce

Key Skills

• Strong understanding of omnichannel marketing (email, social, web, mobile)

• Data-driven mindset with experience in campaign analysis and optimization

• Familiarity with analytics and technical tools (e.g., Google Analytics, HTML)

• Knowledge of Integrated System Environment, Application Support, OS, Database Server and IT Infrastructure

Core Competencies

• Customer-centric thinking and personalization strategies

• Strong project management and stakeholder coordination skills

• Excellent communication and problem-solving abilities

Desirable for the role

• Experience in Data Visualization tools (e.g. PowerBI, Tableau) is preferred

• Proficiency in programming (e.g. SQL, R, Python) is an advantage

• Experience in healthcare industry is an advantage

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

• Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn

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Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.