Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
About AstraZeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery,developmentand commercialization of prescription medicines for some of the world’s most serious diseases. Butwe’remore than one of the world’s leading pharmaceutical companies.
Position: IT Technical Support Manager
The IT Technical Support Manager is accountable for delivering Workplace IT services, including Deskside Support, End-User Devices, On-site Services (including IT engineering), Training, Awareness, and adoption for Commercial staff. The role ensures high-quality IT service delivery, drives performance improvements, and champions IT effectiveness for Commercial users in India.
Key Responsibilities
Oversee delivery of Workplace IT services for Commercial India, including deskside support, end-user devices, and on-site IT engineering.
Monitor and drive performance of the AZ IT Support team for local IT services.
Provide technical leadership to internal IT resources and vendors delivering Workplace IT services.
Own and drive service improvements; provide technical input to IT projects and deliver IT projects or improvements asrequired.
Act as a champion for IT effectiveness and user experience for Commercial staff.
Collaborate with Global IT Capability teams; report to the Country Campus IT Lead with a dotted line to the India IT Head.
Candidate Knowledge, Skills & Experience
Lead Site IT Management for Commercial India, ensuring accountability for Infrastructure & Operations services.
Collaborate with functional teams, IT Specialists, and Service Managers to deliver IT services to agreed SLAs and customer satisfaction targets.
Provide leadership for Service Improvement Plans; monitor and manage progress.
Work with regional and global workplace teams to ensure responsive, customer-focused IT service delivery.
Act as escalation point for high-priority service failures; drive resolution aligned with business-critical priorities.
Ensure smooth service transitions in collaboration with Acceptance to Service managers.
Manage budgets for the service area; provide input to IT Financial Management and Commercial India Capital budgets.
Oversee customer satisfaction; escalate issues asappropriate.
Ensure compliance with asset management and data sanitization policies; govern IT asset management processes.
Manage local IT vendors; monitor SLA performance and benchmark future agreements.
Coordinate across IT functional boundaries for consistent service delivery.
Oversee IT infrastructure projects and last-mile delivery for global initiatives.
Prepare and review ticket analysis, trend reports, hardware failure reports, and CSAT metrics.
Maintain excellent communication and coordination skills; interact with senior leadership.
Manage IT hardware asset portfolio for risk, cost control, governance, compliance, and performance.
Ensure accuracy of asset management data;identifyand implement process improvements.
Generate IT asset reports; collaborate with Procurement and Finance for synergies.
Responsible for site IT helpdesk, on-site support, and deskside support.
Represent Commercial India IT on global teams whenrequired.
Minimum8 years of experiencein IT service management or related roles.
Job Dimensions
Reports to: Site IT India Lead; dotted line to India IT Head.
Key stakeholders: India CommercialBusinessUnits, Operations IT Lead.
Team leadership: Manages a team of 4+ third-party staff.
Why AstraZeneca?
At AstraZenecawe’rededicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit.There’sno better place to make a difference to medicine,patientsand society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning,growthand development.We’reon an exciting journey to pioneer the future of healthcare.
Date Posted
07-Jan-2026Closing Date
30-Jan-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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