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Scientific Operations Excellence Delivery Manager– Medical Information & Communication

Posted date May. 18, 2026
Contract type Full time
Job ID R-252530
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Why choose AstraZeneca Portugal?

As an exciting and emerging leader in pharma and biotech, we're pushing the boundaries of science to deliver life-changing medicines to patients. This is where breakthroughs born in the lab become transformative medicine for the world's most complex diseases. Voted the best company to work for in Portugal 2023/24, AstraZeneca provides the thrill of a start-up within the security of a global firm that brings new challenges and pathways for a fulfilling career.

If you’re ready to make a difference, join our Global Hub in Corporate Affairs, Human Resources, Finance, Information Technology, Marketing, Global Business Services or Procurement. Bring your potential to our evolving team today.

Who do we look for?

Calling all dynamic, ambitious team players. At AstraZeneca, we empower people like you to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. Here, you'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.

We're on the lookout for diverse minds inspired by difference who want to reach another level in their careers. Bold disrupters who confidently rise to challenges as fearless entrepreneurs. People who want to make a meaningful impact led by science in an organisation where global meets local. Join one of our offices in Lisbon and discover a culture of openness and vibrancy where diverse perspectives are encouraged and valued. Your work will have a real impact, no matter your level or function.

Success Profile

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Tech innovators

Make a greater impact through our digitally enabled enterprise. If you're technology-savvy and have a digital mindset, you can use your skills and experience to transform and optimise our operations, helping us deliver meaningful work that changes lives.

Dynamic

In a constantly evolving environment dedicated to innovation, you'll use your strong sense of purpose to provide outstanding contributions. Although we're a global company, our Global Hub operates like a start-up, allowing you to work autonomously. Bring your fearlessness of improving patient outcomes, and we'll encourage your personal success.

Ambitious

Play your part in progressing a world-leading pipeline. Here, you'll improve patients' lives now and better the future of humanity. With our opportunities for continuous development, you'll exhibit your passion and potential to go beyond the expected — and grow in your career with our support.

Team players

Your unique perspectives make our ambitions and capabilities possible. Our culture of openness, sharing and giving allows everyone to speak up and express their ideas. In an open atmosphere of camaraderie and support, we rely on each other to further our progress and drive much-needed change.

Responsibilities

Job ID R-252530 Date posted 05/18/2026 Scientific Operations Excellence – Delivery Manager (Medical Information & Communication)

Location: Lisbon, PortugalWorking Pattern: Hybrid (minimum 3 days per week on-site) 

Join AstraZeneca – Driving Excellence in Scientific Communication:

At AstraZeneca, we are united by a shared purpose: to push the boundaries of science to deliver life‑changing medicines. Our success is driven by collaboration, innovation, and operational excellence.

We are seeking a Scientific Operations Excellence – Delivery Manager to join our Global Business Services (GBS) Medical Delivery / Scientific Communications ecosystem in Lisbon. This is a unique opportunity to shape how scientific content is delivered globally—enabling faster, smarter, and more impactful communication that ultimately improves patient outcomes.

If you are a strategic, delivery-focused professional with experience in scientific communications, content operations, or complex delivery environments, this role offers the opportunity to influence ways of working at scale and operate in a truly global setting.

The Role:

As a Scientific Operations Excellence – Delivery Manager, you will lead and optimise the end-to-end delivery of medical and scientific content, ensuring consistent, high-quality, and compliant execution across multiple platforms and channels. 

You will play a central role in orchestrating delivery across planning, governance, processes, platforms, and performance tracking, working closely with Medical Information teams, digital teams, Veeva, graphics, and platform partners

This role combines operational leadership, cross-functional coordination, and continuous improvement, with a strong focus on driving efficiency, visibility, and quality across the scientific communications lifecycle. 

Key Accountabilities:

Operational Excellence & Delivery Leadership

  • Drive best-in-class operational practices across planning, governance, processes, platforms, and performance tracking
  • Lead initiatives to improve delivery quality, speed, and predictability 

End-to-End Content Lifecycle Management

  • Own and coordinate the full content lifecycle, from planning through review, approval, publishing, and performance monitoring
  • Ensure delivery is predictable, compliant, and aligned with business priorities 

Portfolio Management & Visibility

  • Track and manage content progression across disease areas or portfolios
  • Provide clear visibility on timelines, dependencies, risks, and delivery status

Governance & Risk Management

  • Lead delivery governance, including status reporting, risk identification, issue management, and escalation
  • Ensure delivery commitments are met through proactive mitigation planning

Cross-Functional Collaboration

  • Partner with Medical Information, Scientific Communications, Digital, Veeva, Graphics, and platform teams
  • Enable seamless execution across a complex, matrixed global organisation

Platform & Channel Operations

  • Oversee content operations across platforms such as:
    • CLM (Closed Loop Marketing)
    • AZ Medical
    • Medical Information Portals
    • Other digital content delivery platforms

Process Improvement & Innovation

  • Maintain and continuously enhance operational processes, playbooks, and guidance
  • Drive improvements in efficiency, quality, and scalability
  • Support digital transformation and innovation initiatives

Planning & Enablement

  • Contribute to business planning and operational strategy for scientific communications
  • Support global-to-local execution models and adoption across markets
  • Enable onboarding through structured documentation and operational materials

Performance & Insights

  • Support KPI, OKR, and performance tracking
  • Contribute to dashboards, insights, and reporting to inform decision-making

Essential Skills & Experience

  • Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or related field (or equivalent experience)

  • Strong experience in:

    • Scientific communications
    • Medical content operations
    • Complex delivery or programme management environments
  • Proven track record of:

    • Operating in regulated environments (medical, scientific, compliance-led workflows)
    • Managing complex, multi-stakeholder workflows with multiple dependencies and approval steps
    • Working with enterprise content platforms (e.g. CLM, medical portals, CMS tools)
    • Driving delivery governance, reporting, and performance tracking
  • Strong understanding of:

    • Medical and scientific content governance
    • Compliance and quality standards within Medical Affairs environments
  • Experience collaborating across global, regional, and local teams

  • Strong analytical and structured thinking skills, with ability to interpret data and performance metrics

  • Excellent English communication skills (written and verbal)

  • Highly organised, detail-oriented, and able to manage multiple priorities simultaneously

  • Demonstrated ability to lead without authority in a matrix organisation

  • Comfortable operating in fast-paced, evolving environments with a continuous improvement mindset

Desirable Skills & Experience:

  • Experience working within GBS, shared services, or centre-of-excellence models

  • Exposure to pharmaceutical, biotech, or healthcare industries

  • Familiarity with tools such as:

    • ServiceNow
    • Jira
    • Confluence
    • Power BI
  • Certification or training in:

    • Project or programme management
    • Agile, Lean, or continuous improvement methodologies
  • Experience supporting:

    • Digital transformation
    • Operating model design and optimisation
    • Process improvement initiatives

Ways of Working:

At AstraZeneca, we believe innovation happens when we collaborate in person. This role follows a hybrid working model, with an expectation to work from the office at least three days per week, balanced with flexibility to support individual needs.

Why AstraZeneca?

  • Play a critical role in delivering scientific content at global scale
  • Work with diverse, high-performing teams across medical, digital, and operations functions
  • Contribute to cutting-edge transformation in scientific communications, including digitalisation and automation
  • Operate in a collaborative environment that values innovation, accountability, and continuous improvement
  • Build your career in a global organisation with opportunities to expand impact across functions and geographies

Ready to Make an Impact?

Step into a role where your expertise in operational excellence and delivery management will elevate how scientific content is created, governed, and delivered worldwide.

If you are passionate about improving processes, enabling high-quality scientific communications, and driving impact at scale, we would love to hear from you.

Apply now and join AstraZeneca in Lisbon.

Date Posted

18-May-2026

Closing Date

31-May-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Reasons to Join

Thomas Mathisen

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Sales Representative Oslo, Norway

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Christine Recchio

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Sales Representative California, United States

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Stephanie Ling

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

Sales Representative Petaling Jaya, Malaysia

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

What we offer

We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.

Aligned to performance

Our approach is designed to deliver great performance — stimulating our commercial growth, scientific advancement, collaboration and personal development. Never standing still, you'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career.

Balanced

An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. Typical benefits include healthcare, life insurance and long-term savings, and in many markets, there’s a range of benefits for you to tailor.

Holistic

We're at our best and most creative when drawing on our different views, experiences and strengths. Being valued for who you are and the difference you bring is at the heart of our culture — and you’ll be rewarded when you create authentic connections to our purpose.

Sustainable

Our two offices in Lisbon combine comfort with sustainability. From renewable energy, a zero-plastic scheme, electric vehicles and food waste reduction initiatives to sustainable reward practices, we're realising our ambition to harness the power of science to build a healthy future for everyone everywhere.

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