Why choose AstraZeneca Portugal?
As an exciting and emerging leader in pharma and biotech, we're pushing the boundaries of science to deliver life-changing medicines to patients. This is where breakthroughs born in the lab become transformative medicine for the world's most complex diseases. Voted the best company to work for in Portugal 2023/24, AstraZeneca provides the thrill of a start-up within the security of a global firm that brings new challenges and pathways for a fulfilling career.
If you’re ready to make a difference, join our Global Hub in Corporate Affairs, Human Resources, Finance, Information Technology, Marketing, Global Business Services or Procurement. Bring your potential to our evolving team today.
Who do we look for?
Calling all dynamic, ambitious team players. At AstraZeneca, we empower people like you to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. Here, you'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
We're on the lookout for diverse minds inspired by difference who want to reach another level in their careers. Bold disrupters who confidently rise to challenges as fearless entrepreneurs. People who want to make a meaningful impact led by science in an organisation where global meets local. Join one of our offices in Lisbon and discover a culture of openness and vibrancy where diverse perspectives are encouraged and valued. Your work will have a real impact, no matter your level or function.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. If you're technology-savvy and have a digital mindset, you can use your skills and experience to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Dynamic
In a constantly evolving environment dedicated to innovation, you'll use your strong sense of purpose to provide outstanding contributions. Although we're a global company, our Global Hub operates like a start-up, allowing you to work autonomously. Bring your fearlessness of improving patient outcomes, and we'll encourage your personal success.
Ambitious
Play your part in progressing a world-leading pipeline. Here, you'll improve patients' lives now and better the future of humanity. With our opportunities for continuous development, you'll exhibit your passion and potential to go beyond the expected — and grow in your career with our support.
Team players
Your unique perspectives make our ambitions and capabilities possible. Our culture of openness, sharing and giving allows everyone to speak up and express their ideas. In an open atmosphere of camaraderie and support, we rely on each other to further our progress and drive much-needed change.
Responsibilities
Introduction to role:
Are you ready to turn ambiguity into clear, scalable services that accelerate impact for patients and the planet? As the Service Design Manager, you will lead the design& mobilizationrigor and cross-functional alignment that powers enterprise service transformation. Your work will translate opportunities into standardized, repeatable, and measurable services that improve how we deliver medicines andoperatesustainably.
You will partner with internal customers, Service Line/Business Partners, Finance, PMO, IT, and delivery teams toidentifyopportunities, architect service designs,validatethrough prototypes/pilots, and prepare implementation with clear KPIs and adoption plans. Can you see yourself aligning blueprints, KPIs, and rollout plans so decision-makers act with confidence and urgency? This role sits at the intersection of service design, business analysis, andimplementationgovernance, creating visibility and clarity across a dynamic pipeline.
Accountabilities:
Service Opportunity Discovery and Shaping:Identify, analyze, and prioritize service opportunities; craft problem statements,objectives, scope, and recommended options; align stakeholders prior to formal reviews.
Service Design Architecture:Develop service blueprints and process maps (L0–L3), requirements, and operating models; define KPIs, SLAs,benefits logic, and compliance considerations; ensure designs are simple, repeatable, and scalable.
Evidence and Validation:Use data, external benchmarks, and pilot hypotheses tovalidateassumptions; run prototypes/pilots to de-risk scale-up; incorporate learnings into rollout plans and value realization.
Implementation Readiness:Produce implementation plans, change management approach, adoption materials, and sequencing; partnerand mobilize project teamsto implementasmooth transition.
Stakeholder Engagement and Visualization:Create position papers and clear visual narratives that explain options, risks, trade-offs, and expected outcomes in simple, defensible terms.
Governance Alignment and Transparency:Alignartifactsto GCS/GBS methodologies and PMO standards;maintaintraceability from assumptions to outcomes; support status and benefits reporting.
Ongoing Efficiency & AI Integration:Identifyopportunities to drive efficiencies in existing/future workflows using AI and process improvements for the betterment of the wider Service Design team.
Essential Skills/Experience:
Proven experienceidentifyingand shaping service opportunities, defining scope, and aligning stakeholders across matrixed environments.
Expertisein architecting service designs (service blueprints, L0–L3 process maps, requirements, operating models) with clear KPIs and benefits logic.
Proficiencyin data-driven validation, including prototypes/pilots, benchmarking, and scenario thinking to de-risk scaling.
Strong capability in developing implementation readiness (plans, change approach, adoption content) and integrating with PMO/status reporting.
Demonstrated ability to translate complex ways of working into simple, standardizedservices;strong visualization and narrative skills.
Desirable Skills/Experience:
Background in service design, shared services, or enterprise transformation.
Experience in biopharma or other highly regulated, data-rich industries.
Advanced degree or credential in business, design, or related field (e.g., Master’s).
Proficiencywith design and visualization tools (e.g., Miro, Visio) and familiarity with PMO dashboards and benefits tracking.
Executive stakeholder engagement skills, including translating complex designs for non-technical audiences.
Familiarity with portfolio management frameworks and PMO standards.
Strength in data storytelling, benefits realization, and continuous improvement (e.g., Lean Six Sigma).
Experience piloting and scaling new operating models across multiple regions or functions.
Why AstraZeneca:
Here, bold ideas meet practical execution to transform the patient experience and our impact on society. You will work with curious, diverse teams who bring unexpected combinations of skills into the same room to unleash fresh thinking. We paircutting-edgescience with digital, data, and design, empowering you to take smart risks and back them with strong governance. We value kindness alongside ambition, encourage feed-forward learning, and give you the tools and trust to shape services that matter—advancing therapies while improving how our enterpriseoperatesand sustains the planet.
Call to Action:
Bring your service design leadership to a mission that matters—send us your CV and show howyou'llturn ambiguity into clear, scalable outcomes that deliver real impact!
Date Posted
10-mar.-2026Closing Date
31-mar.-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Aligned to performance
Our approach is designed to deliver great performance — stimulating our commercial growth, scientific advancement, collaboration and personal development. Never standing still, you'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career.
Balanced
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. Typical benefits include healthcare, life insurance and long-term savings, and in many markets, there’s a range of benefits for you to tailor.
Holistic
We're at our best and most creative when drawing on our different views, experiences and strengths. Being valued for who you are and the difference you bring is at the heart of our culture — and you’ll be rewarded when you create authentic connections to our purpose.
Sustainable
Our two offices in Lisbon combine comfort with sustainability. From renewable energy, a zero-plastic scheme, electric vehicles and food waste reduction initiatives to sustainable reward practices, we're realising our ambition to harness the power of science to build a healthy future for everyone everywhere.
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