Director, Customer2030 Strategy & Deployment - Commercial

Gaithersburg 

Do you have an organizational mindset and can-do attitude that enables you to deliver positive outcomes on high impact and complex projects? Are you looking to join a growing team that will design and deliver value-driven change to an organization, do you relish the opportunity to drive wide scale commercial innovation across teams?

About AstraZeneca

At AstraZeneca, we are proud of our ground-breaking pipeline and continue to look for new ways to bring the best medicines to patients. We are building and fostering high-performing collaborative teams across the organization to help us deliver on our ambition.There’sno better time to join our growing enterprise as we lead the way for patients,healthcareand broader society.

AboutCustomer2030 

Innovation is at the forefront of what we do at AstraZeneca.Customer2030 is amulti-year transformation of ourUS Oncologygo-to-market model to enable more precise, coordinated, and personalized customer engagement. We are building AI-enabled capabilities and productsformore than 1,000 employees across ourCommercial, Medical Affairs, and Patient Support Services organizationsthat willamplify what we already do well, help us work smarter, and make us more relevant to our customers.By embracing AI and technology, wewillbetter meet the future needs of our customers and theirpatients in how we bring our ground-breaking pipeline to market.

Whatyou’lldo

The Director, Customer2030 Strategy & Deployment– Commercialwill bethe overall product ownerfor Customer2030’s sales and marketing capabilities.Reporting to the Head of Innovation & Business Planning, the role is strategically positioned to own theCusomer2030 commercialroadmap and driveadoptionofCustomer2030capabilities forUS OncologyFranchises (sales & marketing).

The role sits at the center of business transformation, AI / technology fluency, and Oncology commercialization.You will champion machine learning, GenAI, and agentic solutions that drive tangible business value.You willbe responsible forthe full lifecycle of Customer2030 capabilities, from ideation to delivery, adoption / change management, andday-to-day program management. Further, you will be the bridge between US Oncology and the broader AZ enterprise for customer engagement capability building.

Responsibilities include:

Program strategy 

• Own the strategy and transformation roadmap for Customer2030commercial capabilities,overseeingplanning and budget managementprocesses

• Developquantifiablebusiness cases and value narrativesfor the next horizons ofsales and marketingcapabilitiesin collaboration with US Oncology Franchisesand technical delivery teams

• Support engagement withthe US Oncology Leadership team (OLT) to ensure top-down alignmenton the AI roadmapand co-creationonkeycapabilitydesign choices

• Track industry, market,and innovation shifts toanticipateopportunities and risks

• Define KPIs and monitoring to evaluate progress and pivot when needed

Capability building and change management 

• Drive the thought leadershipthat shapes howsales and marketingcapabilities are built,optimizingforsolutions that solvekey business needsthat are alsoscalable/sustainable

• Identifypeople and process changesrequiredtosuccessfully stand-upCustomer2030sales and marketingcapabilities, and ensure these are acted on in coordination with AI product construction / delivery

• Act as change leader,delivering theCustomer2030 narrativefor sales and marketing teams, alsopartnering with Business Excellence and Franchise teams on the training plan

Execution excellence

• Oversee day-to-day program managementfor sales and marketing capabilities,ensuring high fidelity between the Customer2030 vision/roadmapand what is executed

• Ensureaccurateandtimelytranslation of business needs into technical requirements in partnership with Enterprise AI (data science)

• Approve scope and release of major AI updates

• Trackprogressand surfaceinterdependencies,creativelyaddressingkey challenges and blockersand escalating to senior leadership as necessary

Qualificationsfor the Role: 

Minimumrequirements:

• At least5years professional experienceas either a strategy consultant or pharma company employee, with a meaningfulportionof that time leading digital / AI transformations for a pharma commercial function

• Strong analyticalfluency, able to translate between brand strategy, pharma commercial data sets, andappropriate analyticalmethods

• Exceptionalcommunication skillsand the ability tooperatesuccessfully in highly matrixed organizations

• Effective interpersonal and relationship management skills with consultative approach and ability to interact and build trust

• Operational effectiveness, highly organized process with follow through

• Strong initiative to understand our core business goals andestablishprocesses or programs to set direction, generate alignment and push forward

• Resourceful, motivated,influentialand proactive; able to prioritize in a fast-growing organization

Preferred requirements:

• Graduate degree (MBA, Masters,MDor PhD preferred)

• At least 2yearsexperiencewith a top-tier strategy consulting firm or investment bank

• Demonstrated commercial experience in Oncology

What you can expect: great working atmosphere empowering you to reach your full potential, endless development opportunities and benefits like: medical & life insurance, annual bonus, education cost reimbursement, occasional allowances (Christmas, holiday), anniversary awards, additional time off, pension plan, business travel insurance, recognition program, flexible working hours.

Why AstraZeneca?
At AstraZeneca you will be valued. Not only for your unique contribution, skills and background, but because we recognize people are our greatest asset. Here we are dedicated to being a Great Place to Work. Thrive in an energizing environment where challenging work goes hand in hand with development. With opportunities, recognition and bright minds, there’s no better place to unlock learning and build a long-term career. Most importantly, we do meaningful work that changes lives. It’s our purpose that drives us, every day. Interested? Come and join our journey.

The annual base pay for this position ranges from $151,476.00 - $227,214.00 USD.  Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.