Senior Consultant - Salesforce Marketing Cloud & Data Cloud

Job Title: Senior Consultant - Salesforce Marketing Cloud & Data Cloud

Career Level: D2

Introduction to role:

Are you ready to turn Salesforce Marketing Cloud and Data Cloud into engines that deepen patient engagement and accelerate breakthrough medicines? Can you picture leading a high-impact project that converts sophisticated data into significant and enriching experience across millions of touchpoints.

As Senior Consultant, you will design, architect and operationalize omni-channel marketing capabilities that connect our scientific breakthroughs to the people who need them. Working closely with marketing leaders and technical teams, you will design scalable data models, automate journeys, and extend platforms to deliver measurable outcomes—speed to market, precision personalization, and trusted data activation.

This role is made for a hands-on leader who flourishes with ownership, clarity of outcomes, and real-world impact. You will start by stabilizing and optimizing current journeys, then guide adoption of new Salesforce features that unlock performance at global scale, always with the patient in mind.

ACCOUNTABILITIES

• Salesforce solution design: Design, develop, and maintain solutions within Salesforce Marketing Cloud and Data Cloud that support business priorities and engagement goals.
• Data Cloud modelling and segmentation: Build and refine data models, queries, and custom objects to enable segmentation, personalisation, and reporting.
• API and integration engineering: Develop and support APIs, automation scripts, and custom components to help connect systems and data across the wider ecosystem.
• Architecture governance and customer engagement: Contribute to architecture standards and governance practices, act as a key technical point of contact for complex topics, and share solution recommendations with customers and leadership teams.
• Campaign orchestration: Build and automate omni-channel journeys using tools such as Journey Builder, Email Studio, Mobile Studio, and related capabilities, while continuing to monitor and improve performance.
• Automation and reusability: Create reusable templates, automations, and workflows that help improve consistency and efficiency across teams and markets.
• Compliance and data governance: Support the application of GDPR, CCPA, and internal data standards, helping ensure privacy and governance are considered in solution design.
• Performance optimisation: Monitor platform performance, find opportunities for improvement, and help maintain a reliable and scalable environment.
• Issue resolution and reliability: Fix technical issues across integrations, data flows, and campaign execution, and work towards sustainable fixes where possible.
• Platform advancement: Keep up to date with Salesforce releases and evolving standard processes, and help assess and adopt features that can add customer value.
• Documentation: Maintain clear and useful documentation for custom developments, integrations, and workflows to support continuity and sharing of knowledge.
• Enablement and training: Provide guidance, training, and ongoing support to marketing and technical teams to help build confidence and capability across the organisation.

ESSENTIAL SKILLS & EXPERIENCE

• Around 7–8 years of relevant experience with strong hands-on experience in Salesforce Marketing Cloud and Data Cloud
• Good experience with Salesforce Data Cloud, including areas such as data modelling, ingestion, identity resolution, segmentation, and activation.
• Technical understanding of SFMC capabilities such as Journey Builder, Email Studio, Mobile Studio, Automation Studio, and Content Builder.
• Comfortable working with AMPscript, SQL, JavaScript, and ideally Apex, along with experience in API development using REST and/or SOAP.
• Experience integrating SFMC/Data Cloud with external platforms such as Salesforce CRM, Snowflake, AWS, or Google Cloud.
• Experience creating reusable templates, workflows, and campaign frameworks that help improve delivery efficiency.
• Ability to fix and resolve platform, integration, and data-processing issues in a structured way.
• Sound understanding of data privacy and compliance requirements such as GDPR, CCPA, and CAN-SPAM, and how these can be incorporated into solution design.
• Experience supporting or mentoring team members, contributing to design reviews, and working in environments with multiple collaborators.

DESIRABLE SKILLS & EXPERIENCE

• Experience with Salesforce Marketing Cloud (MCE), Salesforce Data Cloud (D360), and Personalization / Interaction Studio.
• Familiarity with Einstein AI and AgentForce capabilities, including predictive scoring and propensity modelling.
• Exposure to CI/CD pipelines and DevOps practices.
• Good communication skills, with the ability to explain technical concepts clearly to a range of audiences.
• A practical and solution oriented approach and the ability to manage priorities in a steady and collaborative way. turn Salesforce Marketing Cloud and Data Cloud into engines for significant patient engagement and faster delivery of breakthrough therapies? Can you see yourself shaping a high-impact roadmap that converts rich data that adheres to set standards and is compliant and creates personalized experiences across millions of touchpoints.

As a Senior Consultant, you will partner with marketing leaders and technical teams to design, build and operationalize omni-channel capabilities that connect our scientific breakthroughs to the people who need them. You will work at the intersection of data, platforms and creativity—designing scalable data models, automating journeys, and extending Salesforce to drive measurable outcomes such as speed to market, precision personalization and trusted data activation.

You will start by stabilizing and optimizing current journeys and data flows, then help introduce new Salesforce features that improve performance and scale globally. Throughout, you will keep patient privacy, data quality and compliance at the core of your decisions, redefining complex requirements into clear, reliable solutions.

Accountabilities:

• Journey Stabilization and Optimization: Improve reliability, deliverability and performance of existing omni-channel journeys, prioritizing early wins that reduce friction and increase impact.
• Salesforce Solution Delivery: Develop and maintain solutions in Salesforce Marketing Cloud and Data Cloud aligned to engagement goals, regulatory standards and agreed timelines.
• Data Modelling and Segmentation: Create and optimize data models, queries and custom objects to enable precise segmentation, personalization and reporting at scale.
• Integrations and APIs: Assist with APIs, automation scripts and custom components to connect Salesforce platforms with other business systems, ensuring secure and resilient data flows.
• Campaign Orchestration: Build and automate journeys using Journey Builder, Email Studio, Mobile Studio and related capabilities to deliver timely, relevant communications.
• Automation and Reusability: Contribute to reusable templates, workflows and automations that improve consistency, reduce cycle time and raise quality across campaigns.
• Compliance and Data Governance: Apply privacy and governance standards, including GDPR, CCPA and internal policies, to every stage of solution delivery.
• Performance Monitoring and Improvement: Track platform and campaign performance, identify bottlenecks and support data-driven optimization.
• Issue Resolution: Solve issues across data pipelines, integrations and campaign execution and drive timely, root-cause fixes.
• Platform Learning and Improvement: Know the latest with Salesforce releases and standard processes and bring forward ideas that unlock new value.
• Documentation: Maintain clear, concise documentation for solutions, workflows and integrations to enable continuity and scale.
• Training and Support: Provide day-to-day support and knowledge transfer for users and team members to build confidence and adoption.

Essential Skills/Experience:

• 3–5 years of relevant experience in marketing technology, with hands-on exposure to Salesforce Marketing Cloud and/or Data Cloud.
• Working knowledge of Salesforce Marketing Cloud modules such as Journey Builder, Email Studio, Automation Studio, Content Builder, and ideally Mobile Studio.
• Familiarity with Salesforce Data Cloud concepts such as data modelling, ingestion, segmentation, and activation.
• Basic to good working knowledge of AMPscript, SQL, and JavaScript; exposure to Apex or API-based development would be an advantage.
• Experience supporting integrations between Salesforce platforms and other systems such as Salesforce CRM, Snowflake, AWS, or Google Cloud.
• Understanding of campaign workflows, reusable templates, and automation processes in a marketing technology environment.
• Ability to fix technical or process-related issues in a structured and practical way.
• Awareness of data privacy and compliance requirements such as GDPR, CCPA, and CAN-SPAM.
• Good communication skills and ready to work with both technical and non-technical customers
• An approach of collaboration, willingness to learn, and ability to multitask in a fast-paced environment.

Desirable Skills/Experience:

• Exposure to Salesforce Personalization / Interaction Studio.
• Familiarity with Einstein AI or related Salesforce features.
• Awareness of CI/CD or DevOps practices.
• Experience preparing technical documents for user guidance.
• Prior experience working in multi-stakeholder or regional/global delivery environments.

We ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us achieve our unique and ambitious goals.

Why AstraZeneca:

Join a global, mission-led company where data and digital capabilities power every function—from freeing scientists to do more discovery to reimagining enterprise processes. You will work with curious, kind, and ambitious colleagues who put unexpected teams in the same room to spark bold thinking, using predictive analytics, smart automation, and modern data platforms to solve real problems that matter to patients. Here, you will be trusted to act, supported to learn, and encouraged to challenge how things have always been done—so your governance expertise translates directly into safer, faster impact at scale.

If you are ready to turn thorough governance into an impetus for responsible innovation, take the lead and help us set the standard for dependable data and AI today!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.