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Lead Consultant - Service Asset & Configuration Management

Location Chennai, Tamil Nadu, India Job ID R-194525 Date posted 15/05/2024

Job Title - Lead Consultant - Service Asset & Configuration Management 

Career Level - E

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!


AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.


It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

About the role

The SACM Solutions Engineer will be responsible for the design, development, implementation and support of AstraZeneca Information Services solutions. This will involve all aspects of planning, analysis, design, development, testing and implementation of solutions, and may involve working closely with third party suppliers. The role will also be involved in providing recommendations on enhancements, monitoring the performance and support maintenance of deployed solutions.  The Solutions Engineer will adhere to the established AstraZeneca lifecycle methodology and practices and will be familiar with applications/infrastructure that their solutions will impact.


The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


This role will provide solutions engineering services in support of the SACM function accountabilities including: 

Configuration Management:

  • Develop and implement effective configuration management tools, processes , procedures and Governance .

  • Design solution for establishing and maintaining a Configuration Management Database (CMDB)  accurately & record ,track all configuration items (CIs) and their relationships on SNOW

  • Data quality, Data certification , Management information reporting layer

  • Data integration between SNOW and  various CIs

Software Asset Management:

  • Design software management workflows

  • Engineer, SNOW architecture and design including interface set up for Software asset management life cycle

  • Design solutions extensively on SAM PRO and Flexera to establish/manage the software asset lifecycle of a large scale IT Estate

  • Set up standards for compliance with licensing agreements and track software usage.

Hardware asset management :

  • Design solutions for configuration management of hardware assets


Experience :


  • Prior experience SAM PRO and Flexera to establish/manage the software asset lifecycle

  • Good expertise in recent versions of Service now implementation and integration

  • Proven experience of managing relationships with 3rd party suppliers 

  • Minimum 5 years of demonstrable experience in the below areas :

Quality and compliance environment and application of policies, procedures and guidelines  Evidence of designing, shaping and implementing innovative infrastructure solutions and driving any changes   Hands on experience in Enterprise Management, Monitoring and Asset management  Tooling

Collaboration and Communication:

  • Work closely with IT teams, vendors, and other stakeholders to gather and update information on configuration items.

  • Communicate with relevant teams to ensure awareness of configuration management processes and compliance requirements.

Continuous Improvement:

  • Identify opportunities for process improvements and automation to enhance the efficiency of configuration management.

  • Stay informed about industry best practices and emerging technologies related to configuration management.


  • Well versed in ITIL V4.0 practices and process 

Skills and Capabilities


  • Good communication skills supporting joint working with geographically remote colleagues 

  • Ability to interpret and communicate technical information into business language 

  • Proven track record of designing, engineering and implementing Observability platforms, leveraging Enterprise Management, Monitoring & Security Tooling 

  • Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with 3rd parties


  • Good commercial awareness and understanding of the external market 

  • Demonstrate initiative, strong customer orientation, and cross-cultural working 


We’re a network of high-reaching self-starters who supply to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


Our Social Media, Follow AstraZeneca on LinkedIn are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

50200026 E ITIC

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Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.