Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Lead Consultant - Enterprise Platform Systems (Moveworks/ServiceNow)
Career Level: E
Introduction to role:
Are you ready to lead the charge in redefining employee experiences through ground breaking technology? As the myAZ Agentic Platform Systems Admin and Technical Services Lead, you'll coordinate the strategic management, operation, and continuous improvement of the myAZ Agentic AI platform. Your mission is to ensure the platform's services align with business needs, delivering high-quality employee engagement while maintaining reliability, scalability, security, and compliance. Collaborate with AstraZeneca business customers and integrated systems owners to prioritize technical changes and minimize service disruptions. You'll be at the forefront of innovation, guiding AstraZeneca to achieve desired outcomes through proactive collaboration and strategic leadership.
Accountabilities:
Platform Leadership & Strategy: Define, design, and build the myAZ Enterprise Platform service to address employee experience challenges.
Service Management & Governance: Manage service level objectives and enforce compliance with industry standards.
Technical Operations & Administration: Administer the MYAZ Platform and manage day-to-day operations.
Release Management & Change Control: Lead release management and oversee change management processes.
Team Leadership & Development: Foster a collaborative environment and identify training opportunities.
Demand Management & Capacity Planning: Forecast demand and plan capacity for MYAZ services.
Innovation & Continuous Improvement: Drive innovation by adopting emerging technologies.
Essential Skills/Experience:
Bachelor's degree in Computer Science, Information Technology, Business Administration, Mathematics, Statistics, or a related field, or equivalent experience
10+ years of experience in IT service management, platform management, or a related role
Demonstrable experience in the delivery of large-scale technology transformation projects
Solid understanding and experience deploying and managing technical services across a complex global enterprise
Demonstrable understanding of Generative AI/Machine Learning capabilities, Large Language Models, and use cases for enhancing Employee Experience and ingesting corporate knowledge
Experience with Agentic AI, MCP, A2A (Application-to-Application), RAG (Retrieval-Augmented Generation), n8n, LangChain, and Make
Demonstrable experience in managing technical platforms and delivering high-quality IT services
Experience providing ITSM in a large enterprise, including service elements, performance measures, demand management, and customer relationship management
Demonstrable experience managing change and incidents for a system or platform using ServiceNow
In-depth understanding of knowledge management principles, article indexing techniques, and data governance practices
Familiarity with IT service management (ITSM) and ITIL processes
Certified ITIL v4 Foundation or higher certifications
Experience in administering user access using Microsoft Active Directory/Entra ID
Understanding of Scrum (Agile) and development practices
Strong problem-solving skills with in-depth experience of incident management
Demonstrated ability to work in a fast-paced, meaningful, varied environment experienced in managing system releases and change management
Excellent project management skills with the ability to manage multiple projects simultaneously
Demonstrable people and process management skills
Proficient in communicating with and managing key business and technical customers
Desirable Skills/Experience:
Advanced degree or equivalent experience in Computer Science, Information Technology, Business Administration, Mathematics, Statistics, or a related field
Experience in the pharmaceutical industry or related regulated fields
Good understanding of AI/ML Governance, Ethics, and Management
Training and understanding of Generative AI/ML Deep Learning Models providing technical context to Copilot potential issues
Understanding of knowledge management practices and their importance to a global organisation
Relevant foundation certifications in Moveworks, ServiceNow ITSM, or related areas
ITIL v4 Service Management Certification
PMI Project Management Professional (PMP) Certification
Experience in Lean & Agile Ways of Working
Good storytelling capability and presentation skills
Strong stakeholder management and communication abilities
Change management and transformation leadership experience
When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, you'll be part of a dynamic environment where innovation thrives. Our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by combining ground breaking science with leading digital technology platforms. With a passion for data analytics, AI, machine learning, and more, you'll have the opportunity to disrupt an industry and change lives. Join us at this crucial stage of our journey as we become a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions with unrivaled freedom.
Ready to make an impact? Apply now to join our team!
Date Posted
15-Dec-2025Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
Join our Talent Network
Be the first to receive job updates and news from AstraZeneca
Sign up
