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Analyst - LSS Administrator LxP

Location Chennai, Tamil Nadu, India Job ID R-192353 Date posted 21/03/2024

JOB TITLE : Analyst - LSS Administrator LxP

CAREER LEVEL: C3

About Astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

  • As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

  • A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

  • We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

About the role

In order to deliver our Global Commercial Operations vision, we are looking for experienced LMS Administrator LxP will be responsible for handling the LMS and LCMS. They support the end user by working with individuals and administrators in the field to register, support e-learning and training support requests. They also work with various levels of operations by providing training and compliance reports. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply confirmed communication and writing skills along with operations knowledge and expertise in order to handle online training.

Accountabilities / Responsibilities

  • System Maintenance and Operations Support

  • Work with LMS provider to remain updated on system specifications and updates

  • Communicate updates and changes to the field as needed

  • Provide end-user support (application support, e-learning, training support requests, and other areas as requested).

  • Learning Administration Support

  • Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.

  • Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).

  • Management of Job role, creating roles and assign it to the end users based on business requirement.

  • Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.

  • Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.

  • Proficient in supporting different LMS platforms like Saba, Degreed, Xyleme and Successfactors.

  • Communicate with various clients as needed in order to define requirements for a variety of training reports.

  • Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings

  • Backup and fix material hosted on the LMS.

  • Prepare, deliver and handle reports, recommendations, or alternatives that address existing and future issues related to LMS data

  • Prepare, deliver and manage reports as requested from various business departments.

  • Documentation Support

  • Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.

  • Involve or chip in in create and maintain business project process and governance documents.

  • Should involve in creating the quality related documents.

  • Quality Assurance

  • Adhering to the quality process such as peer audit and manual testing the assets pre and post become available .

  • Should supply in creating the new quality process and documents.

Education, Qualifications, Skills and Experience

Essential

  • Bachelor’s degree with minimum of 3 years of related experience working within an LMS environment (Preferred: Saba Cloud or Degreed or Xyleme).

  • Experience in Content curation and troubleshoot on eLearning contents issues

  • Experience with all aspects of learning solution development preferred.

  • Experience in communicating with a variety of groups of customers at different levels

  • The ability to communicate how the training program and reporting works to support the business needs

  • Build productive working relationships with the business unit you support

  • Communicate optimally and possess strong business writing skills

  • Proficiency or ability to gain proficiency in eLearning software

  • Proficiency in training curriculum development preferred

  • Effective organization and time management skills

  • Possess outstanding customer service skills.

  • Excellent time management skills with the ability to organize and prioritize effectively.

  • Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers

  • Strong oral and written communication skills

  • Ability to work independently.

Desirable

  • Working knowledge of Microsoft Office programs, Excel and PowerPoint experience required

  • Working knowledge of Articulate and captivate authoring tools.

  • Knowledge of HTML and JavaScript

  • Knowledge of adult learning principles and instructional design process.

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

50200142 C ITPM

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.