Senior Manager - Process and Change, Patient Safety

Job Title: Senior Manager - Process and Change, Patient Safety

GCL: E

Introduction to role:

Are you ready to turn data into decisions and standardise how Patient Safety operates across markets at scale? This is your opportunity to guide a high-impact transformation that strengthens compliance, boosts performance, and ultimately protects patients.

Based in India and working across international centers and regions, you will lead process improvement, analytics and reporting, and organisational change for our Patient Safety.You will set the direction for standardisation, build insight-rich metrics and dashboards, and ensure that infrastructure and method changes land well and deliver results. Your work will help our scientists and clinicians move faster with confidence by creating consistent, efficient ways of working that support smarter decisions.

You will partner closely with GBS Patient Safety leadership, Global Patient Safety central and country teams, and collaborators across R&D and enabling functions. Leading a compact group of specialists, you will build how we operate today and develop how we will work tomorrow. You will drive quality, efficiency, and cost control aligned with our global pharmacovigilance strategy. .

Accountabilities:

• Process Standardisation: Be responsible for the development and implementation of standardisation plans in partnership with impacted collaborators across markets and hubs, creating consistency that improves quality and reduces variability.
• Continuous Improvement: Lead the identification of process inefficiencies and support colleagues in collaborating with partners to develop and apply proposals for ongoing improvement. This delivers measurable gains in cycle time and right-first-time outcomes.
• Data and Insights Leadership: Lead the information and insights function for the service, including ownership of reporting tools, dashboards, and performance metrics that enable transparent, data-driven management.
• Take charge of the generation and ongoing improvement of benchmark dashboards and reporting to provide clear transparency of service performance, support governance, and enable effective decision-making g.
• Insight to Action: Guide the team in performing service data analysis to identify trends, risks, opportunities, and performance insights, ensuring outputs are translated into actionable recommendations and follow-through.
• Metrics Evolution: Drive the evolution of metrics and benchmarks to support continuous improvement of processes, service performance, and efficiency of operations as the service and regulations evolve.
• Transformation Design and Readiness: Lead team input into the design of system and process transformation impacting GBS Patient Safety operations and ensure robust plans are in place to lead the impact on GBS services.
• Change Management and Adoption: Lead change management activity through the team to ensure process, system, and service changes are effectively implemented and embedded within the organisation; anticipate resistance and remove barriers to adoption.
• Collaborator Communication: Manage internal communication about changes in procedures and platforms. Ensure that affected team members are aware, understand the changes, and adopt them. Customize messages for both global and local audiences. l audiences.
• Compliance by Design: Ensure the team remains informed on regional and global pharmacovigilance regulations for the markets supported by the hub, so that required changes are implemented to maintain compliance; provide oversight to ensure operations remain aligned to Global Patient Safety SOPs and local market regulatory and process requirements.
• Enterprise Collaboration: Lead extensive collaboration across GBS and Patient Safety to gather insight on required changes and assess the impact of planned changes; ensure appropriate collaborator communications are delivered regarding process and system changes.
• Integrated Change Planning: Be responsible for implementation planning to ensure the timing of changes takes account of challenging initiatives, workload peaks, and holiday periods, minimising the risk of overloading team members and safeguarding service continuity.

Essential Skills/Experience:

• Bachelor’s degree in a relevant field or equivalent experience
• Experience in Pharmacovigilance, Regulatory Affairs, Safety Quality, or a related area, with a strong understanding of Patient Safety, PV, and Clinical Research processes
• Shown experience in process improvement, standardisation, and operational efficiency, ideally in a global or shared services environment
• Experience leading projects and coordinating delivery in a sophisticated, matrixed, multinational organisation
• 11 to 15 years of proven experience overall. This includes people and matrix leadership, mentoring, and performance management. Able to lead a small team, including a Data Analyst and a Communications and Change Manager.
• Experience leading or being responsible for specialist roles with different capabilities, ensuring alignment of priorities across process improvement, reporting/insight, and change and communications activities
• Good understanding of relevant regulations and quality standards impacting Patient Safety services
• Experience working across operational, process, training, systems, and business teams to deliver improvements and embed change
• Strong analytical and problem-solving skills, capable of using data and insight to find opportunities and support decision-making
• Strong collaborator management and influencing skills, with the ability to work effectively across teams, functions, and regions
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to quality
• Ability to lead multiple priorities and deliver in a fast-paced environment
• Knowledge of global and regional pharmacovigilance regulations
• Proven experience in coordinating and improving Patient Safety processes
• Experience with safety databases, preferably Argus, and case management platforms

Desirable Skills/Experience:

• Track record in leading and optimising safety protocols related to patient care
• Proficiency in safety databases, ideally Argus, along with systems for leading case workflows

Why AstraZeneca:

Join a company leaning into its next chapter with ambitious ambition and process problem solvers and data leaders work alongside clinicians and technologists. They bring unexpected teams into one room to encourage ambitious thinking. This approach turns complexity into clarity for patients. We are investing in automation, sophisticated analytics and modern platforms so you can reinvent how work gets done—faster, simpler, smarter—while staying true to our purpose and the highest standards of compliance. You will be trusted to take ownership, encouraged to challenge how it’s always been done, and supported by a global network that values kindness alongside ambition. Your leadership will help power our pipeline and safeguard patients, creating impact felt far beyond your team.

Call to Action:

If you are ready to lead the standard for Patient Safety operations—translating insight into action and change into lasting value—step forward and shape what’s next with us!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.