Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title - Senior Manager - Knowledge Manager - Universal Service Experience
Career Level - E
Location: Bangalore/Chennai
Introduction to Role
AstraZeneca stands at the forefront of scientific innovation, leading the way in addressing unmet medical needs and transforming patient outcomes. As pioneers in biopharmaceutical research and development, we are dedicated to making meaningful advancements in our disease areas and improving the lives of patients worldwide.
Our people are our most important asset, and as part of our dedication to enhancing the employee experience, we are seeking a talented and forward-thinking Knowledge Manager. This individual will play a critical role in overseeing the identification, curation, and management of knowledge assets that support the Moveworks generative AI virtual support agent. By ensuring the quality and accuracy of information, the Knowledge Manager will contribute to the effectiveness of Moveworks in providing relevant and accurate responses to users. This position involves close collaboration with various teams to maintain up-to-date knowledge that aligns with organizational goals and expectations.
Accountabilities
As the Knowledge Manager at AstraZeneca, you will be responsible for curating and managing knowledge assets, optimizing AI performance, collaborating with stakeholders, ensuring knowledge governance, and driving innovation. Your role is pivotal in ensuring that the Moveworks system delivers accurate and relevant responses to users, thereby enhancing overall support quality.
Knowledge Curation and Management:
Curate an inventory of internal and external knowledge resources (e.g., knowledge base articles, FAQs, best practices, policies) that feed into Moveworks.
Continuously evaluate knowledge assets to ensure they are aligned with the latest developments in the business.
Identify gaps in knowledge and take proactive measures to source or work with key stakeholders to develop the necessary information.
AI Training and Content Optimization:
Monitor the AI’s performance, identifying patterns in knowledge gaps, and provide recommendations for improving the tool’s knowledge set.
Participate in the ongoing training of the AI system, ensuring that curated content is correctly interpreted by the AI and mapped to appropriate responses.
Collaboration and Stakeholder Engagement:
Work closely with knowledge base product owners, product teams, customer service teams, subject matter experts, and other stakeholders to ensure knowledge is accurately captured from all relevant sources.
Facilitate knowledge-sharing initiatives across departments to ensure that all teams contribute valuable insights to the Moveworks knowledge inventory.
Lead workshops and training sessions on knowledge management best practices.
Knowledge Governance and Quality Assurance:
Develop and implement knowledge governance principles to ensure information accuracy, consistency, and compliance with regulatory requirements.
Perform regular audits of AstraZeneca’s Moveworks knowledge sources, ensuring high standards of data quality and relevance.
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of the Moveworks knowledge management processes.
Innovation and Continuous Improvement:
Stay abreast of emerging trends in AI, knowledge management, and digital support tools to recommend innovative solutions that enhance the effectiveness of the Moveworks system.
Continuously explore opportunities to leveragenew technologies or methodologies to improve how knowledge is curated and delivered to the Moveworks tool.
Essential Requirements
Proven experience in knowledge management, information curation, or content management roles.
Strong understanding of generative AI tools and machine learning concepts, particularly in the context of support automation.
Excellent communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.
Strong analytical skills with the ability to evaluate data quality and identify patterns in AI output.
Knowledge of knowledge management platforms, content management systems, and AI support tools is a plus.
Desirable:
Experience of working in a Pharmaceutical industry
4-5 years of experience in Knowledge Management and related systems
Experience of working with ServiceNow or other similar systems
Join us at AstraZeneca and contribute to our mission of redefining the future of support and experience with cutting-edge AI technology.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
We’ll keep you up-to-date
