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Manager Patient Services

Posted date Aug. 14, 2024
Contract type Full time
Job ID R-207006
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Why choose AstraZeneca India?

Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.

The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.

Who do we look for?

Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.

Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.

Success Profile

Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.

Tech innovators

Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.

Ownership takers

If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.

Challenge seekers

Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.

Proactive collaborators

Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.

Responsibilities

Job ID R-207006 Date posted 08/14/2024
About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

ROLE PURPOSE

The Patient Assistance Program (PAP) Manager is responsible for supporting innovative programs tailored for underserved communities. This role involves developing customized solutions for different population segments through strong internal collaboration and external strategic partnerships in India. As a strategic position, the PAP Manager must demonstrate leadership and process excellence in delivering priorities with patients at the center, aligning with AstraZeneca's values and behaviors. The manager must have expertise in program management, collaboration, negotiation, strong analytical skills, and data management.

ACCOUNTABILITIES

Collaboration and Drive PAP:

  • Liaise and coordinate with the Pricing team, Medical Affairs lead, and business units to drive key PAP initiatives.
  • Maintain current knowledge of PAP and continuously explore opportunities to improve access.
  • Coordinate with the commercial team (Sales), compliance, legal, regulatory affairs, and implementation partners to drive key PAP initiatives.
  • Visit key customers for feedback, oversee PAP progress, and maintain frequent communication with internal and external stakeholders.
  • Ensure compliance and documentation to adhere to AstraZeneca's values.
  • Maintain and regularly update the historical database.
  • Identify the need for localized studies to support business.
  • Support the forecasting of PAP requirements.
  • Analyze PAP reports and disseminate insights to relevant stakeholders.
  • Secure required skills on AstraZeneca's tools to manage effective execution of PAP.

Stakeholder Management:

  • Map key stakeholders/accounts for PAP and Pricing excellence and identify gaps/opportunities between Access and Pricing.
  • Work cross-functionally with the team to improve Access and Pricing efficiencies.
  • Ensure successful execution of program roll-out across internal and external customers with training and awareness initiatives.
  • Conduct weekly and monthly meetings to track effective program execution, ensuring improvement in enrollment and treatment continuity.
  • Analyze and distribute monthly reports across departments to track program progress.
  • Conduct fieldwork with strategic partners and the commercial team to explore opportunities and gather feedback.
  • Manage resources for both internal teams and strategic partners.
  • Coordinate and collaborate with supply chain and distributors to ensure minimal turnaround time for therapy accessibility.

CRITICAL SUCCESS FACTORS:

  • Deep understanding of Indian healthcare market segmentation and population economic segmentation.
  • Skilled in using MS Office for data analysis and management.
  • Good understanding of access attributes and barriers (specific to therapy).
  • Strong cross-functional collaboration and partnerships within LOC and Regional stakeholders.

CAPABILITIES

Technical, Professional, and Personal Capabilities:

  • Proficiency in cross-functional collaboration.
  • High impact communication/presentation skills.
  • Expertise in Excel and PowerPoint; understanding of visualization software such as PowerBI, Tableau, etc.
  • Forecasting and decision-making skills.
  • Project management skills.
  • Understanding of the patient journey.

Critical Leadership Capabilities:

  • Clarity and foresight vision.
  • Strategic and critical thinking.
  • Prioritization, decision making, and sound judgment.
  • Focused, agile, perseverance, and keen learner.
  • Inspiring and solution-oriented.
  • Strategic partner management.
  • Teamwork and strong collaboration skills.

EDUCATION, EXPERIENCE, BEHAVIORAL COMPETENCIES, AND SKILLS:

  • Must be a graduate/postgraduate with at least 2 years of overall pharma experience, including experience in Market Access and Patient Assistance Programs.
  • Must possess strong analytical, project management, presentation, and communication skills.
  • Must excel in cross-functional collaboration with good command of Excel management and proposal development.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

You can find alternative messaging to use in the ‘Global Talent Attraction Story messaging’ section of the Global Playbook on the Employer Brand Portal - try to use other examples in order to make it different for candidates!


Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

If you have site, country or departmental social media then feel free to switch any of the above links

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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Reasons to Join

Thomas Mathisen

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Sales Representative Oslo, Norway

There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.

Christine Recchio

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Sales Representative California, United States

Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.

Stephanie Ling

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

Sales Representative Petaling Jaya, Malaysia

There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.

What we offer

We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.

Lifelong learning

Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.

Autonomy and reward

Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.

Health and wellbeing

An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.

Inclusion and diversity

Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.