Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Engineering Lead, Omnichannel Japan (RDU IT)
Work Location: Manyata Tech Park, Bangalore, India
Work Schedule: Three days on-site, two days remote (3/2)
Career Level: E – Individual Contributor position.
Introduction to role
Are you ready to lead the charge in transforming customer engagement in the Japanese market? At Alexion, AstraZeneca Rare Disease, we are dedicated to serving patients with severe and ultra-rare disorders through groundbreaking therapeutic products. As the Engineering Lead for Omnichannel Japan, you will play a pivotal role in delivering high-quality commercial technology solutions that drive the evolution of omnichannel experiences. You will be at the forefront of technical delivery, service operations, and continuous improvement of Veeva CRM and adjacent applications, ensuring seamless integration and compliance across our Commercial business.
Accountabilities
As the Engineering Lead, you will be responsible for:
Ownership, Delivery & Operations
Serve as the main technology lead for Veeva CRM and related commercial systems across Japan's business unit.
Ensure reliable, compliant, and secure operations of commercial platforms; deliver high-quality service to business stakeholders.
Manage application lifecycle, feature enhancements, upgrades, and releases for Veeva CRM and integrated omnichannel applications (e.g., CLM, Email, Digital Engagement, Data & Analytics platforms).
Monitor service delivery KPIs, proactively identify improvement areas, and oversee incident/problem management.
Omnichannel Enablement
Partner with Commercial, Medical, and IT stakeholders to design and implement omnichannel solutions that support seamless customer journeys.
Work with global and regional IT teams to roll out new capabilities, ensure integration with global platforms, and maintain local compliance (including data privacy, promotional regulations, etc.).
Vendor & Stakeholder Management
Manage local vendor relationships to ensure quality delivery and support.
Represent Japan in global omnichannel and CRM project forums; share best practices and local requirements.
Continuous Improvement & Innovation
Lead efforts to assess emerging technologies and propose solutions to enhance omnichannel effectiveness.
Foster a culture of continuous improvement in service and platform usage, driving adoption of new features and best practices.
Essential Skills/Experience
You will need to have:
Bachelor’s degree in computer science, engineering, or a related field.
5+ years of experience in IT service delivery, application management, or engineering, preferably in the Life Sciences/commercial pharma domain.
Experience with Veeva CRM (administration, configuration, or integration) and other commercial technology solutions (e.g., marketing automation, analytics tools).
Strong understanding of omnichannel strategies and supporting technologies.
Excellent project management, vendor management, and communication skills.
Japanese language fluency and business-level English.
Desirable Skills/Experience
We would prefer you to have:
Past experience working in a matrixed, global organization.
Veeva CRM or Salesforce.com Certifications
Familiarity with Japanese regulatory and compliance requirements for pharma.
Technical skills in cloud platforms, system integrations, data management, or SaaS administration.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca's Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each other's successes and take pride in giving back to our communities. Here, your career is more than just a path; it's a journey to making a difference where it truly counts.
Ready to make a difference? Apply now to join our team!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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