Associate Director, RDU IT - Commercial Platform

Introduction to role

Alexion Pharmaceuticals, Inc. is a biopharmaceutical company part of the AstraZeneca Group dedicated to serving patients with severe and ultra-rare disorders through the innovation, development, and commercialization of life-transforming therapeutic products. As the global leader in complement inhibition, Alexion has developed and markets Soliris® (eculizumab) for the treatment of PNH and aHUS, two debilitating, ultra-rare, and life-threatening disorders. Soliris is approved in over 40 countries for PNH and in the United States and European Union for aHUS. Alexion is also exploring other potential indications for Soliris and developing other innovative biotechnology product candidates. The Associate Director of Commercial Platform will handle core commercial platforms like Veeva CRM, SFDC (Salesforce.com), and content management & distribution platforms (Align & MDM). This role involves working closely with business partners and development teams to ensure timely delivery of technical components with desired quality in all phases of SDLC for new applications and improvements in existing apps.

Accountabilities

• Work closely with third-party/vendor onshore/offshore resources and the Global IT team to manage, maintain, and deliver value through robust unified commercial platforms.

• Assist the Director in running capital and expense budgets and vendor contract negotiations.

• Ensure key technical components are delivered on time and with desired quality in all phases of new application development or improvements to existing applications.

• Supervise internal and external development teams for alignment to best practices and standards, including security, architecture, coding standards, deployments, and operating procedures.

• Drive the creation and maintenance of streamlined processes for implementing the long-range strategy and roadmap of applications ensuring alignment with Veeva and business needs.

• Collaborate globally with business partners and internal IT stakeholders to gather business requirements and implement IT strategies.

• Lead direct reports and additional onshore/offshore resources from vendors or temporary staff by recruiting, training, and mentoring employees and communicating job expectations.

• Lead Commercial Pharma business applications including Veeva CRM and Salesforce.com by:

• Operational monitoring and improvements including backup strategy, Disaster Recovery, and archiving.

• Developing and enforcing release management strategy and development standards.

• Providing architectural oversight.

• Balancing the demand for improvements and changes with available resources.

• Coordinating support teams to ensure resolution of Incidents and Service Requests per SLAs.

Essential Skills/Experience

• Bachelor's Degree in Computer Science or Business, or equivalent experience required

• Minimum of 5 - 10 years of experience with Salesforce.com, Veeva CRM, and Veeva Vault Platform and their functions, related data sets, integration methodology, and support approaches. Understand the industry landscape for these applications and tools to establish and measure KPIs and benchmarks.

• Strong development and architecture experience on Cloud platforms, API development, Integrations

• Strong customer focus with emphasis on usability and simplification

• Shown experience in working with global business and IT teams to collaborate and gather business requirements

• Deep technical competency with the ability to lead by example and drive change

• 5 - 10 years of demonstrated progress in leading projects/applications of increasing size and complexity.

• 5 - 10 years of experience managing vendors and/or managed service providers.

• Strong written and verbal communication skills are required, with the ability to interact with application owners and users. Must be able to translate between technical requirements and business requirements to effectively achieve results.

• Ability to adapt and respond effectively to change, delay, and or shifting priorities and goals.

• Self-directed with the ability to work independently in a fast-paced environment and to enthusiastically drive project milestones to successful completion.

• Attention to detail, effective problem solver, assertive decision-maker, facilitator, and communicator.

Desirable Skills/Experience

• Veeva CRM or Salesforce.com Certifications

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Joining Alexion means embracing an opportunity where work isn’t ordinary. We are a beacon in the global Biopharmaceutical landscape. Our closeness to patients brings us closer to our work and each other. Combined with our brave, pioneering spirit – we are truly unique in R&D and healthcare. At Alexion, grow and innovate in a business with a rapidly expanding portfolio. Enjoy the entrepreneurial spirit of a leading biotech while meeting the needs of some of the most under-served patients in the world. You will be empowered with tailored development programs designed not just for skill enhancement but for fostering a deep understanding of our patient's journeys. Supported by exceptional leaders and peers ready to lift you in marketing, compliance, and beyond.

Ready to make an impact? Apply now!