Associate Director, Enterprise AI Learning Operations

WHY JOIN US?

At AstraZeneca, we are dedicated to being a Great Place to Work, where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. With an ambitious goal of delivering 20 new medicines by 2030, there is no better place to make a difference in medicine, for patients, and in society.

Why AstraZeneca #EAI

At AstraZeneca, we're driven by purpose — becoming digitally-enabled to drive better outcomes for patients. In this role, you'll be the one making that change happen, partnering across functions to ensure our people and organisation successfully adopt new ways of working. You'll join a truly enterprise-wide effort that breaks down silos and unites diverse teams, with the freedom to take smart risks and shape how transformation lands across the business.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

About the Role

The Associate Director, Enterprise AI Learning Operations is responsible for executing and coordinating the operational delivery of enterprise AI learning initiatives across both digital learning and peer-to-peer engagement workstreams. This role provides essential operational support to enable strategic learning initiatives while ensuring seamless coordination, quality delivery, and measurable impact across all learning programs.

Key Responsibilities:

Execute Digital Learning & Peer-to-Peer Operations

• Manage day-to-day operations to ensure seamless user experience across all learning initiatives

• Coordinate operational delivery of both digital learning programs and peer-to-peer initiatives including AI Symposium logistics, hackathon execution, and community event management

• Execute program logistics including user onboarding, progress tracking, technical support, and platform optimization for both digital and peer learning experiences 

Operationalize Strategic Frameworks & Cross-Workstream Coordination

• Translate strategic learning frameworks into practical implementation plans, operational workflows, and execution guidelines

• Coordinate cross-workstream activities to ensure alignment and avoid duplication

• Execute quality assurance processes that ensure consistent delivery standards across both digital learning and peer-to-peer engagement initiatives 

Support Stakeholder Engagement & Technology Integration

• Execute stakeholder engagement activities including meeting coordination, feedback collection, and relationship management across business functions Collect, document, and curate AI use cases and success stories from across the organization, creating accessible resources for both learning content and peer sharing

• Coordinate technology integration projects including platform connectivity, agentification initiatives, and vendor partnership management 

Monitor Performance & Execute Continuous Improvement

• Track and report on operational metrics for both digital learning and peer engagement initiatives including user engagement, satisfaction scores, and behavioral change indicators

• Execute data collection and analysis processes that provide insights into learning effectiveness, community health, and program optimization opportunities Coordinate operational improvements based on data insights including process optimization, technology enhancements, and user experience improvements

Key Capabilities & Experience

• Experience in learning operations, program management, or educational technology implementation with demonstrated ability to execute complex initiatives Proven expertise in stakeholder coordination, vendor management, and cross-functional project execution in large, complex organizations

• Experience with learning technology platforms, community management systems, and digital engagement tools

• Strong analytical and reporting skills with ability to track performance metrics and support data-driven optimization decisions 

Key Behaviors:

• Operational Excellence: ensures seamless execution of learning initiatives with attention to detail and quality delivery

• Coordination Catalyst: effectively manages cross-workstream activities and stakeholder relationships to enable strategic success

• Process Optimizer: continuously improves operational efficiency and effectiveness based on data insights and user feedback

• Partnership Facilitator: supports vendor relationships and internal partnerships through excellent communication and project management 

Success Measures:

• Successful operational delivery of digital learning programs with high user satisfaction and engagement metrics

• Effective execution of peer-to-peer learning initiatives including flagship events with measurable participation and impact

• Quality stakeholder engagement operations resulting in valuable use case collection and strong business relationships

• Seamless cross-workstream coordination with minimal duplication and maximum synergy between digital and peer learning initiatives

• Positive user feedback and operational efficiency improvements based on continuous monitoring and optimization efforts

SO, WHAT’S NEXT?

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity.  If you know someone who would be a great fit, please share this posting with them. 

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.

#LI-Hybrid

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.